Customer Service High School
Resume:
Melissa A. Baro
Reading, PA **601
*******.****@********.***
Education
Bachelor of Arts in Psychology, Alvernia University Sept. 2009 to
present
Expected graduation May
2014
Shippensburg University September
Sept. 2007 to May 2009
Internship
Berks Visiting Nurse Association Fall 2013, Spring 2013
. Shadowed medical social worker witnessing assessment visits for home
health care and hospice patients
. Learned professional roles and responsibilties of social worker in a
medical setting
. Experience with geriatric population and an array of disease and
illness
Manor Care, Sinking Spring May 2012
. Worked with Certified Nurse Assistants, Registered Nurses and
management
. As nursing student, learned basics of nursing responsibilities,
appropriate interaction with residents and personal care guidelines
. facilitated individual resident schedules and preference for bathing,
feeding, dressing while maintaining guidelines by Board of Registered
Nursing and Pennsylvania State Agencies
. Learned standards for medication including dosing management and
charting
Work Experience
Reading Country Club October 2013 to present
. Preparation of large banquet halls and laying tables for large venues
. Responsible for greeting guests in a professional manner for various
events
. Learned customer service skills for diverse types of parties
. Answered phones and provided information for potential patrons
Schmeck's Villa Sept. 2010 to Sept. 2013
. As server, established large base of 'regular' customers
. Hands-on experience preparing specialty drinks and dishes
. Responsible for preparation, side-work, cleaning and serving
Melissa A. Baro
629 Walnut Street
Reading, PA 19601
*******.****@********.***
Alebrije Mexican Restaurant December 2008, Summer 2009,
Summer 2011
. Provided a welcoming environment and quality service
. Delivered excellent customer service to patrons of facility
Awards
Research Excellence Award May
2014
Gring's Mill 5K, Womens age 18-25, First Place
June 2012
Community Service Award, Central Catholic High School
May 2007
Volunteering
Easter Seals Camp Lily Summer 2006, 2007,
2008
. Worked with mentally-disabled children ages 8-21, engaging them in
group activity while allowing them to work at their own pace.
. Facilitated daily schedules for campers activities
. Engaged with students one-on-one to develop trust and bonding time
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