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Systems Administrator

Warren, Ohio, United States
May 20, 2014

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Cory J. Knowlton 330-***-****

**** ******** **** ***** ** Warren, Ohio 44484


Associates of Applied Business May 2010

The University of Akron, Akron, Ohio

Computer Information Systems – Computer Maintenance and Technology

-Cisco Networking Track


Director of Technology and Information Systems

Nick Strimbu Inc., Brookfield Ohio August 2012 - Present

Help Desk Coordinator; Level II Support

Swagelok Company, Solon Ohio February 2010 – August 2012

Systems Administrator

Info from Data Cooperation, Akron, Ohio April 2009 – February 2010

Level 1 Technical Support; Student Assistant

The University of Akron Zip Support Center, Akron, Ohio August 2007 – June 2009

Computer Support Technician

Northeast Computer Consulting, Fowler, Ohio May 2008 – September 2008


IT Management Level Experience

● Led IT initiatives for company, plan all phases of IT, budget and execution of projects.

● Participate in board of Directors, work cross department to solve IT problems and aid productivity.

● Work closely with Financial, Sales and operations departments to aid in increasing revenue and profits.

● Create, deploy and use reports, KPI’s and other metrics to show revenue, sales, profits, growth, etc.

● Manage company’s business relationship with vendors for purchasing, negotiation, training, problem solving.

IT Support Help Desk and Customer Service

Demonstrate excellent communication with customers and associates.

Document and manage customer issues within case management systems.

Troubleshoot technical issues via phone call, email, remote support and onsite support.

Cory J. Knowlton 330-***-****

8445 Squirrel Hill Drive NE Warren, Ohio 44484

Create documentation for end users and internal training/how to tutorials.

Effectively support customers, manage projects and continuous improvement efforts.

IT Systems and Network Administration

Manage monitoring and maintain uptime of remote firewalls and servers in the enterprise environment.

Research, pilot, and deploy and support 200+ Juniper and Dell SonicWALL firewalls.

Manage and troubleshoot remote user VPN remote access using SSL and IPsec protocols.

Follow change management process for production upgrades, firewall rules, and modifications.

Administer user accounts, policies, settings, permissions, and passwords using MS Active Directory.

Manage Virtual and Physical Client/Server networks using Windows 2003, 2008, 2012 server operating systems.

Virtual Infrastructure experience creating, troubleshooting, using VMware vSphere, ESXi, Microsoft Hypervisor.

Support MS Office 2003, 2007, 2010 supporting Microsoft Exchange email.

Install and Support Microsoft Dynamics CRM 4.0 client and server software.

Install, manage, troubleshoot, and maintain client software on Windows XP, Vista, and Windows 7, 8.

Manage and troubleshoot mobile devices, iPad, iPhone, Blackberry, Android, PC, and MacOS.

Manage UNIX (HPUX) and Linux hardware and software within small business-enterprise environments.

Support Cisco switching and routing platforms, Juniper, Sonicwall, and Cisco SOHO firewall appliances.

Manage enterprise firewall appliance environment using Juniper (NSM) and Dell SonicWALL (GMS).

Support Windows terminal services environments including Wyse thin clients.

Research, quote, plan, and purchase computer, networking, and printing equipment.


CompTIA: A+ IT Technician

Microsoft: MCTS: Windows Vista configuration

The Boy Scouts of America: achieved the rank of Eagle Scout

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