Cory J. Knowlton

acd7hr@r.postjobfree.com 330-***-****

**** ******** **** ***** ** Warren, Ohio 44484

EDUCATION:

Associates of Applied Business May 2010

The University of Akron, Akron, Ohio

Computer Information Systems – Computer Maintenance and Technology

-Cisco Networking Track

TECHNICAL WORK EXPERIENCE

Director of Technology and Information Systems

Nick Strimbu Inc., Brookfield Ohio August 2012 - Present

Help Desk Coordinator; Level II Support

Swagelok Company, Solon Ohio February 2010 – August 2012

Systems Administrator

Info from Data Cooperation, Akron, Ohio April 2009 – February 2010

Level 1 Technical Support; Student Assistant

The University of Akron Zip Support Center, Akron, Ohio August 2007 – June 2009

Computer Support Technician

Northeast Computer Consulting, Fowler, Ohio May 2008 – September 2008

TECHNICAL SKIILS

IT Management Level Experience

● Led IT initiatives for company, plan all phases of IT, budget and execution of projects.

● Participate in board of Directors, work cross department to solve IT problems and aid productivity.

● Work closely with Financial, Sales and operations departments to aid in increasing revenue and profits.

● Create, deploy and use reports, KPI’s and other metrics to show revenue, sales, profits, growth, etc.

● Manage company’s business relationship with vendors for purchasing, negotiation, training, problem solving.

IT Support Help Desk and Customer Service

Demonstrate excellent communication with customers and associates.

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Document and manage customer issues within case management systems.

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Troubleshoot technical issues via phone call, email, remote support and onsite support.

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Cory J. Knowlton

acd7hr@r.postjobfree.com 330-***-****

8445 Squirrel Hill Drive NE Warren, Ohio 44484

Create documentation for end users and internal training/how to tutorials.

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Effectively support customers, manage projects and continuous improvement efforts.

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IT Systems and Network Administration

Manage monitoring and maintain uptime of remote firewalls and servers in the enterprise environment.

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Research, pilot, and deploy and support 200+ Juniper and Dell SonicWALL firewalls.

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Manage and troubleshoot remote user VPN remote access using SSL and IPsec protocols.

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Follow change management process for production upgrades, firewall rules, and modifications.

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Administer user accounts, policies, settings, permissions, and passwords using MS Active Directory.

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Manage Virtual and Physical Client/Server networks using Windows 2003, 2008, 2012 server operating systems.

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Virtual Infrastructure experience creating, troubleshooting, using VMware vSphere, ESXi, Microsoft Hypervisor.

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Support MS Office 2003, 2007, 2010 supporting Microsoft Exchange email.

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Install and Support Microsoft Dynamics CRM 4.0 client and server software.

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Install, manage, troubleshoot, and maintain client software on Windows XP, Vista, and Windows 7, 8.

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Manage and troubleshoot mobile devices, iPad, iPhone, Blackberry, Android, PC, and MacOS.

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Manage UNIX (HPUX) and Linux hardware and software within small business-enterprise environments.

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Support Cisco switching and routing platforms, Juniper, Sonicwall, and Cisco SOHO firewall appliances.

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Manage enterprise firewall appliance environment using Juniper (NSM) and Dell SonicWALL (GMS).

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Support Windows terminal services environments including Wyse thin clients.

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Research, quote, plan, and purchase computer, networking, and printing equipment.

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HONORS/CERTIFICATIONS

CompTIA: A+ IT Technician

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Microsoft: MCTS: Windows Vista configuration

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The Boy Scouts of America: achieved the rank of Eagle Scout

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