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Manager Customer Service

Location:
New York, NY
Salary:
80K
Posted:
May 20, 2014

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Resume:

Farid Megalaa

** **** ****, ***********, ** *****

Phone: 703-***-****

Email: fmegalaa@ gmail.com

Objective

Highly motivated business professional with a college degree and a

successful 29 years track record in the Shipping and Maritime industry,

hand-on skills in the Financial, Commercial, Tramp and Traffic Department.

Ability to communicate with all levels of corporate staff, demonstrated

experience in Operational Freight Forwarding, ability to speak three

languages fluently, experience in International import/export shipping,

strong business acumen with excellent customer service record, consistently

capable of working under pressure and finding alternative solutions for day

to day problems.

Seeking a Managerial Executive position in the field of Shipping/Freight

Forwarding & Maritime.

Professional Experience

Operations Manager, Jan 2008 - Present.

Farimar Shipping Company.

- Responsible for Inward/Outward Freight dept. and Freight collections.

- Follow Int'l Shipping Freight Market, for applicable Freights and

Chartering.

Assistant Operations Manager, Jan 2005 - Dec 2007

Farimar Shipping Company.

- Responsible of services rendered to reach high international standard

level.

- Responsible of delivering the cargo in accordance of Shipping Documents

Commercial Manager, Jan 2004 - Dec 2004.

Farimar Shipping Company.

- Managing Freight & Demurrage, Tramp and Shipping departments.

- Ensure services rendered, and implement company regulations.

- Making necessary travels for signing contracts and Charter

Parties.

Freight & Demurrage Manager, Jan 2002 - Dec 2003.

Farimar Shipping Company.

- Manager of 20 personnel in the Freight Department.

- Responsible of services rendered to reach high international standard

level.

- Responsible of delivering the cargo in accordance of Shipping Documents

Freight Sales Broker, June 1985 - May 1986.

Constellation Navigation S.A., New York.

- Responsible of Ocean Freight bookings for Conventional & Ro/Ro shipments.

- Arrange shipping documents, Bs/L, Manifests, Certificate of Origin and

Stowage Plane.

Education:

- Marketing Courses, American University Cairo (AUC), 1991.

- Management Courses, American University Cairo (AUC), 1990.

- Organizational Behavior Core Curriculum, Polytechnic Institute of New

York, 1986.

- B.Sc. Mechanical Engineer, Faculty of Engineer, Alexandria. Egypt, 1981.

- High School, College Saint Marc (French School), 1976.

Skills Summary in Handling Operations

o Shipping Documents

Bs/L, Manifest, Packing List, Stowage Plan, Freight & Demurrage sheet.

o Clearing Services

Certificate of Origin, Commercial Invoice, Power of Attorney,

Importing.

o Customer's Services:

Harmonized Tariff Schedule, Internet Purchases-Imports, Intl Trade

Agreements

NAFTA-US Customs, U.S. Customs Forms, U.S. Customs Ports list

Languages:

- English

- French.

- Arabic.



Contact this candidate