Customer Service Manager
Resume:
Katina Jackson
Lakeland, FL 33810
http://www.behance.net/misskatinaj
CAREER FOCUS
I have never been accused of not being a hard worker. My goal is to find a company that I can
build a long lasting career with.
PROFESSIONAL EXPERIENCE
Stryker Lakeland, FL February 2014- present
• Clean and assembles medical devices
• Maintains a sterile environment in a clean room
• Keeps track of inventory and paperwork
Sykes Lakeland, FL December 2013-February 2014
Customer Service Representative
• Assist customers with account inquires
• Assist with troubleshooting mobile issues
• Interact with customers through phone, email and online
CopyPress Tampa, FL December 2012-June 2013
Outreach Specialist
• Contacted bloggers through email and social media in order to post links for the company
• Rewrote and proofread content
Milk Jones Lakeland, FL August 2012- December 2012
Owner (online t-shirt company)
• Built relationships with bloggers and found ways to convince them to write free posts about the company.
(http://cottonfreaks.tumblr.com/post/339********/new-milk-jones-want-you-to-start-jonesing)
• Used Google Adwords and analytics to increase monthly traffic to the site.
• Designed and altered all of the graphics, photography and wrote the code for the website.
(http://www.behance.net/gallery/Milk-Jones/8404911)
Panera Bread Lakeland, FL November 2006 - December 2012
Cashier
• Opened the bakery every morning and I set up the entire pastry display
• Prepped and packaged all of the retail products.
• Maintained a clean environment within the café and occasionally closed the store at night.
SKILLS
• Computer literate (MS 2010: Word, Excel, PowerPoint, Adobe CS5.5) & Typing (approx. 47 wpm).
• Customer service (positive feedback, research, assisted with resolving customer complaints)
• Computer languages (HTML, CSS, JavaScript, PHP)
EDUCATION
University of Central Florida Orlando, FL August 2009-December 2012
• Bachelor’s in Digital Media
Polk State College Lakeland, FL August 2006-June 2009
• Associate’s in Business Administration
Lake Gibson High School Lakeland, FL August 2002-May 2006
• 3.75 GPA
REFERENCES
• Rachel Isola
General Manager of Panera Bread
• Shelby Finman
Manager of Panera Bread
• Jessica Davis
Associate at Sephora
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