Sales Developer

ANKITA

Phone: 510-***-**** Email: **********@*****.***

PROFESSIONAL SUMMARY

. OVER 7 YEARS OF PROFESSIONAL IT EXPERIENCE THAT INCLUDES 4 YEARS OF

EXPERIENCE IN SALESFORCE.COM CRM PLATFORM AS A DEVELOPER AND

ADMINISTRATOR AND AROUND 3+ YEARS OF EXPERIENCE IN SAP AND NETSUITE.

. Experience in working across various SFDC implementations covering Sales

Cloud, Service Cloud, Chatter & App-exchange applications.

. Experience in Software Development Life Cycle (SDLC) with various

methodologies like Waterfall and Agile(Scrum)

. Worked on data migration using Apex Data Loader and native import wizard.

. Experience in System Integration using Web Services API (apex callout)

like SOAP API, REST API, WSDL and third party tools like Informatica

Cloud and Cast iron.

. Experience in SFDC development using Visual Force Pages, Visual Force

Components, Force.com IDE, SOQL, and SOSL.

. Experience with SFDC development using Apex classes, Triggers, Apex Test

Class (Modules) for SFDC testing and Batch Apex for complex data

processing.

. Expertise in maintaining the Functional areas of Data Management,

Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes,

Activities, Dashboards and Reports.

. Knowledge of Web-to-lead, Web-to-case, Email-to-case in Lead and case

management.

. Proficient in SFDC Administrative tasks like creating Users,Roles,

Profiles, Page Layouts, Email Services, Approvals, Workflows, Validation

rules, Reports and Dashboards.

. Experience in Approval Processes for automated alerts, field updates,

Custom Objects and Tabs, Email Services and Security Controls

. Strong Knowledge in AppExchange Applications for integrating with Third

Party Applications. Also experienced in Marketo Integration for leads

processing and deduping process

. Experience in analyzing complex business process and mapping with

SalesForce by building a robust, scalable and secure data model/schema.

. Deployment experience using Force.com IDE and change sets as well as

hands on Sandbox management experience.

. Excellent communication and inter-personal skills, technical

documentation and reporting skills, accustomed to working in both large

and small team environments.

. Ability to effectively communicate technical issues and resolve problems

at all levels of the organization both internally and externally.

. Support and training new end users and business users of the

SalesForce.com application.

. Attention to detail and complex problem solving abilities from

operational and technical perspective.

. Ability to handle full workload and meet proposed deadlines

CERTIFICATION:

SALESFORCE.COM CERTIFIED DEVELOPER (DEV 401)

TECHNICAL SKILLS:

FORCE.COM APEX CUSTOM CONTROLLERS AND EXTENSIONS, APEX TRIGGER,

APEX SCHEDULER, BATCH APEX, APEX CLASS & APEX WEB

SERVICE, VISUALFORCE, SOQL & SOSL

CUSTOM INTEGRATION OUTBOUND MESSAGES, WORKFLOW & APPROVALS, FIELD UPDATES,

REPORTS, CUSTOM OBJECTS,CUSTOM SETTINGS, CUSTOM LABELS

AND TABS, EMAIL SERVICES, ROLE HIERARCHY, DASHBOARDS,

SECURITY CONTROLS, APPEXCHANGE PACKAGE & CUSTOM

APPLICATION AND SANDBOX DATA LOADING

FORCE.COM TOOLS APEX DATA LOADER, FORCE.COM APEX EXPLORER, FORCE.COM

MIGRATION TOOL, FORCE.COM EXCEL CONNECTOR AND FORCE.COM

ECLIPSE IDE PLUG-IN, WORKBENCH

PROGRAMMING LANGUAGES C, C++, SQL, APEX,HTML

PLATFORMS WINDOWS (NT, 2000, XP) AND VISTA

PROFESSIONAL EXPERIENCE:

EMPLOYER : INFOVITY INC

Client : Pinterest, CA

Role : SalesForce Developer

Duration : April 2014- Present

Pinterest is a Social Media Giant, it is an online pin board that lets you

put your favorite images on a single web page. Pinterest uses the Sales

Cloud to boost the sales productivity . I am currently working on building

a managed app for Pinterest for Order Management, wherein the Ads that

that are displayed on the website will be charged as per the

clicks/impressions on a monthly basis.

Responsibilities:

. Translated customer requirements into formal requirements

and design documents, established specific solutions using Microsoft

Visio

. Developed Apex Classes, Triggers, Visual Force Pages

and configured workflow rules, validation rules, formula fields,

. Created custom buttons and links using JavaScript and Ajax Toolkit.

. Involved in conducting Unit testing and writing Test classes.

. Conducted design and build review sessions on workflows,

configuration etc.

. Utilized in-depth knowledge of functional and Technical experience in

Salesforce CRM and other leading app exchange products

and technology in conjunction with industry and business skills to

deliver solutions to customer.

. Built strategic page layouts, convenient workflows and detailed

reports to generate user interest and increase workforce adoption

of Salesforce.com as an everyday business tool, leading to increased

efficiencies and productivity

. Configured the Agent Console for the Service Cloud with apex coding

for the Console Components.

. Monitored the configuration and maintenance of "Sandbox" environments

to facilitate successful development and deployment of new on-demand

features and functionality.

. Configured the Case Management Process.

. Implemented Classes, Interfaces, Keywords and Annotations

. Created various Custom Objects, Custom Settings, Custom Labels,

Validation rules, Record types, Custom Tabs, Workflow rules,

assignment rules and approval process including Field updates and

email alerts.

. Efficiently worked with standard Salesforce.com objects like Accounts,

Contacts, Cases and Opportunities.

. Worked effectively to ensure that the data is protected and is made

available to the authorized users by customizing the user Roles, Role

hierarchies, Profiles and sharing settings.

. Developed different Visual Force Pages to suit the needs of the

application using different Visual force components.

. Used SOQL for creating Apex custom controllers and extensions.

. Communicating regularly with the SFDC designated super users to

support them in their role and provide information and training on new

features and functionality.

. Conduct knowledge transfer (KT) sessions to ensure the team is fully

aware of changes

. Support Help Desk to resolve any bug reported for sales/support team.

That includes changes at existing integration, current logic behind

the scene or simple script changes.

.

Environments: Saleforce.com platform, VF Pages, Custom Setting, Apex

Trigger, JavaScript, HTML, Workflow & Approvals, Reports, Custom Objects,

Custom Tabs, Email Services, Security Controls, SOQL, Eclipse IDE Plug-in

and Visio.

Client : Siemens, NJ

Role : SalesForce Developer/Administrator

Duration : Feb 2013- March 2014

Siemens is a global powerhouse in electronics and electrical engineering,

operating in the fields of industry, energy, and healthcare as well as

providing infrastructure solutions, primarily for cities and metropolitan

areas. The company is the world's largest provider of environmental

technologies and green solutions. Siemens Energy uses Salesforce for

everything from pre- and post-sales to maintaining service contracts.

Responsibilities:

. Performed the roles of Salesforce.com Developer and Administrator in

the organization.

. Conducted high-level meeting with the stakeholders to discuss the

progress of the project, Milestones Achievements and Work Delegation

. Review all development stories, follow up user access related changes

with development and raise access related design concerns to prevent

potential operational overhead.

. Created various Custom Objects, Custom Settings, Custom Labels,

Validation rules, Record types, Custom Tabs, Workflow rules,

assignment rules and approval process including Field updates and

email alerts.

. Efficiently worked with standard Salesforce.com objects like Accounts,

Contacts, Leads, Cases and Opportunities.

. Effectively created the picklists, dependent picklists and junction

objects to establish the connectivity among objects.

. Worked effectively to ensure that the data is protected and is made

available to the authorized users by customizing the user Roles, Role

hierarchies, Profiles and sharing settings.

. Proactively created Apex Triggers and Apex classes to manage complex

business workflows. Wrote Apex Test Class (Methods) for SFDC testing.

. Used the sandbox for testing and migrated the code to the deployment

instance after testing.

. Developed different Visual Force Pages to suit the needs of the

application using different Visual force components.

. Used SOQL for creating Apex custom controllers and extensions.

. Created custom buttons and links on Account and Relationship Group

object for generating auto Reports.

. Created dashboards to present the reports according to the user

profiles.

. Installed DupeCatcher app to identify, block and dedupe leads,

accounts, and contacts during migration from MS excel and spreadsheets

through Apex Data Loader

. Maintain field level, record level and object level security on custom

fields and objects.

. Support the team on implementation cases and working with real-time

troubleshooting.

. Communicating regularly with the SFDC designated super users to

support them in their role and provide information and training on new

features and functionality.

. Conduct knowledge transfer (KT) sessions with the Help Desk and L3

teams to ensure the team is fully aware of changes

. Support Help Desk to resolve any bug reported for sales/support team.

That includes changes at existing integration, current logic behind

the scene or simple script changes.

. Work with the Release team to track all development component changes

for each monthly release.

Environments: Saleforce.com platform, VF Pages, Custom Setting, Apex

Trigger, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects,

Custom Tabs, Email Services, Security Controls, SOQL, Eclipse IDE Plug-in,

Agile and Visio.

Client : L'Oreal, NJ

Role : SalesForce Developer/Administrator

Duration : March 2012 - Dec 2012

L'Oreal is the world's largest cosmetics company, the company is a leading

provider in the field of cosmetics, concentrating on hair color, skin care,

sun protection, make-up, perfumes and hair care, the company is active in

the dermatological, tissue engineering and pharmaceutical fields. The

company tapped Salesforce to consolidate sales efforts and back-end systems

to help the Professional Products Division share data and coordinate

brands, resulting in a jump in operational efficiencies across the board.

Responsibilities:

. Involved in requirements gathering with multiple project managers, in an

effort to better customize, and utilize the full functionality of the

Salesforce.com CRM solution.

. Worked on maintaining the functional areas of Accounts, Contacts, Leads,

Opportunities and Reports .

. Designed dashboard (line graph, funnel chart and pie chart) for

opportunities versus expected date of closing and total number of

opportunities funded or submitted.

. Manage users, Public Groups, Profiles, and Roles within the

Salesforce.com CRM, this involved designating access to the applicable

user within the user hierarchy/Territory.

. Supported Marketo integration with Salesforce.com by using the Marketo

Lead Management and Marketo Sales Insights App Exchange packages.

. Set up custom business logic in Marketo to trigger campaign / program

related actions based on the changes in custom and standard fields in

Salesforce such as Opportunity type / stage and addition of tasks in

Salesforce.

. Set up update criteria for Market to fields based on changes in

Salesforce custom and standard fields

. Created Templates, Formula Fields, Triggers, Validation Rules, Workflow

and approvals for the flexibility and functionality of force platform

application.

. Designed, developed and deployed the Custom objects, Page layouts,

Templates, Custom tabs, Components.

. Developed and configured various Custom Reports and Report Folders for

different user profiles based on the need in the organization.

. Designed, developed and deployed Apex Classes, Controller Classes and

Apex Triggers for various functional needs in the application.

. Developed different Visual Force Pages to suit to the needs of the

application using different Visual force components.

. Worked with Dynamic Apex to access sObjects and Field describe

information, execute dynamic SOQL, SOSL and DML queries

. Using Apex Data Loader mapped data sources and loaded data into

Salesforce.com.

. Used different sandboxes for testing and migrated the code to the

deployment instance after testing.

. Worked on the production support for users, when users need any changes.

. Participated in the training sessions provided by the Salesforce.com

team.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages,

Component & Controllers), Data Loader, HTML, Workflow & Approvals,

Reports, Custom Objects, Security Controls, Custom Tabs, Sandbox data

loading and Eclipse IDE Plug-in.

Client : Nissan Motors, Texas

Role : SalesForce Developer

Duration : Jan 2011 - Feb 2012

Nissan Motors offers products and services in more than 160 countries

worldwide. Nissan Products include both automotive and non-automotive. It

has been producing an extensive range of mainstream cars, trucks and sports

cars. . The main goal of this project was to develop sales and marketing

app on Salesforce.com platform.

Responsibilities:

. Involved in various activities of the project, like information

gathering, analyzing the information, documenting the functional and

technical requirements.

. Lead planning meetings, analysis development, test inspections, and other

project meetings throughout project life cycle

. Used Apex Data types, Variables, Expressions, Assignment statements,

Conditional statements, Loops, SOSL, SOQL queries, Locking statements,

Transactional control to invoke Apex triggers.

. Used Batch Apex to build an archiving solution that ran on a nightly

basis, looking for records past a certain date and added them to the

archive

. Created page layouts, search layouts to organize fields, custom links,

related lists, and other components on a record detail and edit pages.

. Designed and developed Visual Force Pages for viewing conversion rates of

currency in different countries.

. Created workflow rules and defined related tasks, time triggered tasks,

email alerts, filed updates to implement business logic.

. Created various Custom Reports for standard objects as well as custom

objects to give complete detail overview of Customer (Account) Orders,

Renewal Forecasting, and Customer Balance Report with Multi-Currency

support.

. Created profiles and implemented Object level, field-level and record-

level security.

. Provided support ongoing salesforce.com maintenance and administration

services including periodic data cleansing, custom objects, workflow and

triggers.

. Created email templates and inbound emails using Visual force for the

clients and customers.

. Used the sandbox for testing and migrated the code to the deployment

instance after testing.

Environment:

Saleforce.com platform, Apex Language, Visual Force (Pages, Component &

Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports,

Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox

data loading, Eclipse IDE Plug-in, Windows XP

Client : Caterpillar, Illinois

Role : Salesforce Administrator

Duration : Jan 2010 - Dec 2010

Caterpillar is the world's leading manufacturer of construction and mining

equipment, diesel and natural gas engines, industrial gas turbines and

diesel-electric locomotives. The company is a leading provider through

Caterpillar Financial Services, Caterpillar Remanufacturing Services and

Progress Rail Services. The project goal was to replace the existing Excel

and homegrown system with Salesforce CRM to eliminate the time consuming

manual consolidation of Excel sheets, to reduce IT infrastructure costs by

introducing cloud-computing and to get quicker, accurate summaries &

forecasts for executives.

Responsibilities:

. Interacted with various business areas to gather requirements and develop

a data model to suit the complex business needs.

. Worked on Salesforce.com customizations using Apex (classes, triggers and

web services) and Visual Force that consists of several new data

integrations and customizations were done to B2B Salesforce.com.

. Worked on Echosign API, which enable users to send contracts for

signature either electronically or by fax, directly from Salesforce.com

standard objects.

. Installed Salesforce AppExchange (Knowledge Module) Application,

configured and maintained user security permissions in compliance with

organizational needs.

. Designed, and Implemented the Custom Business objects, Entity-

Relationship data model, Page layouts, Custom tabs, Components to suit to

the needs of the application.

. Implemented security and sharing rules at object, field, and record level

for different users at different levels of organization. Also created

various profiles and configured the permissions based on the

organizational hierarchy.

. Implemented pick lists, dependent pick lists, lookups, junction objects,

master detail relationships.

. Designed and developed workflow rules and Approval process for the

application by implementing custom formulas for various tasks and Email

alerts as per the requirement.

. Developed several Custom Reports to better assist managers and also

report folders to provide report accessibility to appropriate personnel.

. Customized Dashboards to provide daily forecasts and track opportunities,

deal registrations and customer engagement.

. Designed various types Email templates for auto response to customers.

. Used the sandbox for unit testing and assisted Business Users in CRM

Deployment validation testing.

. Involved in the training sessions to the internal business users to use

the application and develop their own custom report.

. Worked with CRM Application Development Team to complete development,

test support and deployment activities.

. Modified the sharing model as required leads and case setup, managing

email and mail merge templates.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages,

Component & Controllers), Workflow & Approvals, Reports, Windows XP.

Client : Merck & Co,NJ

Role : SAP HR Payroll Functional Consultant

Duration : Sep 2008- Dec 2009

Responsibilities:

Payroll

. Involved in configuration, testing and implementation of the SAP

Payroll system

. Matched the business structure and organized the payroll segregation

of the employees by effective organization of the payroll structure

. Configured various one time and recurring deductions & payments for

client. Configured basic pay, additional payments, and recurring

payments wage types

. Configured the garnishments types and configuration to incorporate

student loans and other deductions requested as per the employee

requirements by the users

. Customized and modified the payroll (UMO0 - PCR UMOD) to adjust

various limits of deductions while customizing the deduction limits

models for various deduction wage types and to configure the sift

differential as relayed by the time team for certain constant based

wage types

. Configured Time wage types for over time and shift differential pay by

working with the time consultant (Time Team)

. Tested the payroll schema during the UAT testing phase by creating the

test case scenarios in accordance with the employee requirements laid

down by the users & super users and checked the payroll cluster to see

the successful and logical flow of all the /0, /1 technical wage

types, /3, /4, /6, /7 tax wage types, Garnishment wage types, /X, /Z

inflow outflow wage types in case of arrears

. Tested the configured retroactive accounting behavior of the US

Payroll Program (RPCALCU0) and set the necessary earliest retro

accounting dates during the payroll control record generation

. Configured and created arrears to cancel out wage types as per the

user requirements .Worked with the FI team to gather the company code

and company tax id for the applicable tax companies and required

minimal configuration for successful BSI Integration

. This is a new implementation in ECC 6.0. The project involved

understanding the various rules and deductions and configuring them in

SAP

. Worked on year end production support

Payroll Subsequent Activities:

. Upon successful payroll configuration, configured the symbolic

accounts for the expense and liability wage types

. Ran postings for posting the symbolic accounts to corresponding GL

accounts as delivered by FI

. Configured symbolic account postings for the third party posting

. Did bank configuration mostly in team with FI team.

. Generated payroll checks and did bank transfers as per IT 0009

Knowledge Transfer Activities:

. Performing the knowledge transfer for the US payroll as a part of the

knowledge transfer team

. Conducting in class training for the end users & super users

. Contributing in authoring, technical writing and publishing the

training documentation for the client

Client : HCL Technologies, India

Role : SAP HR Functional Support Consultant

Duration : June 2007 - August 2008

Responsibilities:

. Support role for SAP HR Module for an Automotive Sector client

. Attending requirement workshops with core team

. Gathering required information from core users

. Preparing questionnaires & templates for required information

. Preparing AS IS & TO BE documents

. Customization & configuration of PA, OM, Payroll

. Preparing data migration templates for uploading legacy data

. Preparing user documents and conducting training on regular operations

of HR & Payroll modules

. Setting up the Enterprise & Personnel structure

. Understanding the employee life cycle in the HR and mapping personnel

actions in PA

. Created new personnel actions & info groups as per company requirement

. Maintained different number range intervals for personnel numbers

based on the new company codes and defaulted by using feature NUMKR

. Maintained all other features based on new HR structure

. Understanding the Payroll process of client & mapping the changes to

SAP system

. Creation of new payroll areas as the client's business process in

payroll changed and maintained the ABKRS feature

. Defined the pay scale structure as per the pay grades

. Creation & maintenance of new wage types as per the pay policies of

client

. Maintained the ESG / PSG Groupings for payroll aspects

. Configuring the different allowance groupings as per the pay scale

grades

. Define the symbolic accounts & wage type characteristics for payroll

postings

. Mapping the symbolic accounts to G / L accounts as per the client's

G/L Master

. Configuring the Time Management module as per the new company code

policies

. Prepared the data templates for gathering required information on Work

Schedules & Time Recording

. Created new holidays & holiday calendars based on different locations

. Maintained the ESG / PSG Groupings for Time Management aspects

. Created new work schedules and maintained the Feature SCHKZ

Education / Certification

. Bachelor of Technology, JNTU, India

. Salesforce.com Developer Certification 401.

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