Customer Service Assistant

Summary

Professional with over * years administrative experience, 4 of which were

spent working for the Government; fluent in French, Swahili and English -

written and spoken; experienced in keyboarding and Microsoft Office -

Word, Excel, PowerPoint, and Outlook. Seeking a position utilizing office

experience.

Experience

Savers

Team Member November 2013 - April 2014

. Accurately shelved and sorted books, clothing and other merchandise.

. Sorted, priced and counted media material - entered information into

computer system.

. Interacted with customers assisting with finding items, provided great

customer service.

Sarah's an Oasis for Women

Lead Resident Staff Member January 2013 - Present

. Assist in general administrative duties/home support such as stocking

food, distributing mail, hospitality for residents, organizing

building security, and acting as first responder.

. Assist residents with conflict-resolution practices.

Hennepin Central Library

General Volunteer March 2013 -

November 2013

. Sort, scan and shelf books and use online cataloguing system.

. Build rapport with patrons of the library and staff to offer excellent

customer service.

Ministry of Government in the Democratic Republic of Congo

Ministry of Post and New Technology of Communication

Research and Analyst/Assistant Secretary September

2010 - November 2012

. Coordinated communication via telephone, fax and email to outside

corporations as well as within the ministry.

. Processed files and letters to be sent to appropriate offices.

. Administrative duties including correspondence, filing, and internet

research.

Ministry of Reconstruction (Public Transportation - trains, planes, buses)

Assistant Secretary/Keyboard Operator April

2009 - July 2010

. Coordinated correspondence between government ministries both by

postal mail and internet email.

Ministry of Communications and Media

November 2008 - April 2009

. Responsible for coordinating within the department of ministry;

telephone communications and media outreach.

. Updated databases and daily schedule for phone calls and meeting

times.

Education

International Institute of Minnesota; St. Paul, MN

2013

College Readiness for Medical Careers

. Completed an intensive 15-week academic English language course

Institute of Statistics, Kinshasa; Democratic Republic of Congo 1995

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