Customer Service Sales

Shelton T. Summers

**** *. **** **.

Chicago, IL 60612

Phone: 773-***-****

**************@*****.***

Objective

To obtain and secure a position that will enable me to use my organizational skills, my ability

to work well with people, quick learning skills, and to have the opportunity to learn and

improve my skills for the better.

Education

East West University - Criminal Justice 2008-2010 Chicago, IL

Skills

Interpersonal and communication skills, both verbal and written

Software knowledge in Microsoft Word, Outlook and basic excel

Professional experience of over 10yrs of customer service (YMCA Certified 2005)

Experience

Source Interlink - Merchandising Specialist 2012 - Current Chicago, IL

• Maintained presentable shelves by removing damaged or outdated products and

arranging products to provide optimum display areas.

• Upheld inventory by restocking shelves, alerting store management of low product

levels and organized items for return and credit for damaged products.

• Updated job knowledge by participating in educational opportunities, reading

professional publications, maintaining personal networks and participating in

professional organizations.

Retail Merchandise Solutions INC - Lead Merchandiser 2007 - 2013 Oakbrook, IL

• Contracted to perform specified work according to architect’s plans, blueprints, codes

and other specifications.

• Assisted sales representatives with promotions by setting up displays at aisle ends,

monitoring daily promotions, observing customer reaction to special promotions and

removing promotions when period has ended.

• Enhanced merchandising and organization reputation by accepting ownership of

accomplished new and different requests and exploring opportunities to add value to

professional achievements.

Gap & Old Navy INC – Lead Sales Associate 1999 - 2005 Chicago, IL

• Worked with store management in opening, closing and operating the retail facility,

including but not limited to cash handling and deposits as governed by operations

control standards.

• Executed the sales floor with the store manager: greeted all customers in a

professional, friendly and timely manner. Also answered calls and directed customer

inquiries to the appropriate associate.

• Completed accurate paperwork and transactions according to company policies and

procedures. Resolved customer complaints and request for refunds, exchanges and

adjustments.

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