Customer Service Sales

Khurram Agha

Data Entry and Customer Service Rep

Toronto, ON

************@*******.*** - 647-***-****

To obtain data entry employment in a company that recognizes hard work and reliability as central to positive

job performance.

WORK EXPERIENCE

Watch Repair Associate

Far East Watch Cases LTD - Toronto, ON - November 2007 to December 2013

Handled all watch information in daily logs for repairs

* Replaced watch batteries for customer watches

* Provided sales assistance for Clocks, watches, and * Helped train all new associates

* Handled all cash and credit transactions

Data Entry and Customer Service Rep

Capital One - Toronto, ON - September 2011 to September 2012

Review and Check applications and supporting documents when customer applies at an HBC store

* Communicate with applicants telephonically

* Deal with requests for changes in applications

* Provide information on application requirements over the phone

* Handled client profiles for various tasks such as updating information and solving errors

* Attained "Associate of the month" award for March

* Achieved "Most improved handling time" certificate

Customer Care Representative

American Express - Markham, ON - August 2010 to September 2011

Customer Care Professional

* Assisted customers with filling out online and over the phone credit card applications

* Resolved all issues pertaining to customer account along with offering up sales and cross sales

* Opened investigation cases for unknown charges on customer account

* Helped customers with over the phone transactions; including third party authorizations

* Entered all data related to customer applications in to database systems

* Recorded all tasks and activities in notes of customer account

* Received multiple awards for excellent customer service

General Office Clerk

Far East Watch Cases LTD - Richmond Hill, ON - November 2007 to August 2010

Prepared, Checked, Document and Shipped to company field locations

* Replenished merchandise including clocks, stationery, watches, and accessories

* Assisted Office Operations coordinator in all aspects of business

* Performed Data Entry in Microsoft Excel and Microsoft Access for all transactions occurring in and out of

the office.

EDUCATION

Diploma in Business Administration

Centennial College - Toronto, ON

2013 to 2014

Diploma in General Business

Centennial College - Scarborough, ON

2008 to 2010

ADDITIONAL INFORMATION

Technical Skills

* MS Word

* Advanced MS Excel

* Outlook

* Access

* Typing skills - 60 wpm

* Excellent spelling and grammar skills

* Database management

Core Competencies

* Detail Oriented

* Communication Skills

* Stress Tolerance

* Data collection and management

* Reliable

* Analytical and Problem solving skills

* Interpersonal and Leadership skills

Contact this candidate