Engineer Technical Support

Manish Navinbhai Mistry

Address: **, **. *** ******'s Old Block

Near Parsi Agiyari, Kankaria Road,

Ahmedabad-380022

Phone No: 972-***-****

Email ID: **********@*******.***

Career Objectives:

Quest to work in a real professional & competent

atmosphere invloving my enthusiam aided with my efforts, contributing to

the best possible service to the organization while achieving the

professional goals.

Key Skills:

. Experienced and knowledgeable Information Technology Professional

seeking to contribute training and acquired skills within a Tier One

Technical Support and/or Help Desk role. Work well independently, or

in a group setting providing all facets of computer support such as

troubleshooting, installations, and maintenance. In-depth knowledge

and understanding of numerous software packages and operating

systems. Skilled in providing Customer and End-User Help Desk

Support. Easily identify and resolve technical issues and concerns.

Excellent communication and presentation capabilities.

. Well aware of following Operating systems:Windows9X, Windows2000,

Windows ME, Windows XP, Windows Vista, Microsoft Windows 7, windows

server 2003, Linux, MS DOS.

. Have experienced with the developmental strategies of multi users

administration system successively on a Local Area Network for last

six years

Educational Qualification:

. Completed Microsoft Certified Proffessional (Windows server2003)course

in the year 2005.

. Completed Advance Diploma in Computer Hardware and Networking from

Jetking Institute, Ahmedabad in the year 2003 securing A class.

. Completed I.T.I With Specialization in Mechanic Radio and T.V. from

Shri C.S. Desai Technical Institute, Prantij, Sabarkantha in the year

2000 securing A class.

. Completed S.S.C from GSEB in March 1997 with B Class.

Apart from this I have

> Completed my Training at Gujarat Syscom Technologies Pvt. Ltd.,

Satellite during July 15-2002 to September 15-2002 on live

experience of Hardware & Networking.

> Three years experience at National Institute of Design (NID),

Ahmedabad. As a resident engineer from Gujarat Syscom Technologies

Pvt. Ltd. During which I was looking after 500 plus computers.

Professional Excellence Summary :

1) Post: I T Officer

Organization: Dishman Pharmaceuticals and Chemicals Pvt.Ltd, Bavla,

Ahmedabad.

Duration: November 2008 to till date

Roles and Responsibilities:

. Installation and troubleshooting of computer systems in plants

and offices of the organization.

. Updating the team and management about the new technologies

introduced in the market

. Provided computer help desk and technical support on

hardware/software to end users.

. To perform weekly, monthly, quarterly and yearly data backup on

related media.

. Installation of different kinds of software & applications

related to analytical instruments.

. Performed set-up, break-down as-needed basis.

. To maintain an inventory of Hardware and networking devices and

updation of daily call register.

2) Post: Computer Hardware engineer

Organization: Chintech Systems, Ahmedabad

Duration: April 2006 - November 2008

Roles and Responsibilities:

. Installing and updating different softwares including Antivirus.

. Helping the senior hardware technician in setting up the network

and assigning ID's .

. Repairing the devices as printers, scanners or monitors

. Apart from this I used to look after three branches of St.Kabir

School (About 250 networked computers) which included

maintaining computer laboratories, its various educational

softwares and applications.

. Assembled and installed a wide array of computer systems,

workstations, and peripheral hardware.

. Supply necessary maintenance of application software for helpful

Local Area Networking engineering.

3) Post: Computer Hardware engineer

Organization: Gujarat Syscom Technologies Pvt. Ltd. Ahmedabad

Duration: July 2002 - April 2006.

. Coordinating with the Internet Service Provider in case of

network problem.

. To manage local clients for All kind of technical support.

. To manage lease line internet connection and provide required

support to our clients.

Personal Profile:

Name: Manish Navinbhai Mistry

Sex: Male

Marital Status: Married

Blood Group: O +ve

Date of Birth: 20- 11 - 1981

Birthplace: Ahmedabad

Home Town: Ahmedabad

Nationality: Indian

Hobbies: Reading, Cricket, Travelling, Music

Areas of Interest: Administration

Preferred Place of Work: Ahmedabad

References:

1. Name: Vincent Coney

Post: Sr.Manager I.T. & Communication

Organization: Dishman Pharmaceuticals & Chemicals Ltd.

Phone No: 992-***-****

E mail id: *******@************.***

2. Name: Himanshu Mistry

Post: Co-ordinator I.T.

Organization: National Institute of Design, Paldi, Ahmedabad

Phone No: 989-***-****

E mail id: ********@***.***

3. Name: Mr. Kashyap Doshi

Post: Owner of Chintech Systems

Organization: Chintech Systems, Ahmedabad.

Phone No: 982-***-****

E mail id: ****@**************.***

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