Customer Service Representative

***** **** ******** . *** *******, TEXAS ***** 832-***-****

****.*********@*****.***

BRITTANNY REID

Objective

To secure a position in a healthcare environment

that will allow me to utilize my education, skills,

and training in a fast-paced working environment

that allows room for professional growth.

pROFESSIONAL SKILLS

Microsoft Word, Excel, Internet Explorer, UB-04,

CMS-1500, ICD-9/CPT Coding, Medical Terminology

Manual/Electronic Medical Insurance Claim

Submission, Medical Office Procedures, Telephone

Procedures, Filing, Operation of Office Equipment,

Insurance Verification, Referrals, Documenting

Medical Charts, Patient Confidentiality, HIPAA

Certified, OSHA Certified.

Education

May 2012

Remington College Houston, Texas

Medical Coding and Billing

Work experience

I.R.T.: 08/10 to 02/11 Houston, Texas

Customer Service Representative:

Provide quality customer service to external customers, answer

approximately 200 inbound customer service calls daily, assist customers

with vehicle problems, resolve customer concerns, maintain the highest

level of service possible.

Transcomm International: 11/09 to 03/10 San Antonio,

Texas

Customer Service Representative

Received approximately 300 inbound calls, provide the highest level of

customer service to individuals called, utilize communication and sales

techniques to sell products and services to prospective clients, and any

other duties as assigned.

San Antonio Water System: 07/09 to 09/09 San Antonio,

Texas

Receptionist

Handled multifaceted clerical tasks (e.g., data entry, fling, coping,

answering phones and scanning), prepared mail to be sent out, ran daily

errands, recorded detail messages, and collected information to input in a

excel document.

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