Customer Service Quality Control

Location:

Posted:

May 19, 2014

Freddie L. Minnis III

***-* *. **** **. Chicago, IL. 60653

E-mail: ****.*********@*****.***

Summary of Assets:

• Strong verbal and written communication skills. Attentive customer service relations.

• Inquisitive proactive leadership. Efficient multitasking. Metal plating/ finishing manager.

Shipping/ Receiving, and Forklift experience. Revenue reporting.

• Quantitative analysis of Electroplating tanks (Zinc, Copper, Nickel, Electro-less Nickel, Chrome.

Hazardous waste relations/ compliance, and disposal procurement. Plant Safety Trainer.

Previous Work Experience:

Quality Control Technician, Eco Finishing/ Metal Plating Company, Fridley, Minnesota, 2011-2012

Lab expertise and monitoring including, but not limited to:

• Analyzed/ maintained (Forty) chemical plating tanks. Replenished plating tanks with chemical

additions. Stored, packaged, and shipped finished metal parts to Clients.

• Managed plant chemical inventory. Chemical handling. Forklift experience.

• Maintained compliance reports and daily lab experimental data.

• Coordinated hazardous waste storage and shipping. Instrument trouble-shooting.

Lead Client Services Representative, Pace Analytical-Environmental Lab, Client Services

Department, Minneapolis, Minnesota, 2011

• Processed International/ Domestic incoming water, and soil, samples from clients, field techs,

and courier services.

• Corresponded with project managers, ensuring accurate client sample test profiles.

• Sample Storage and Disposal. Generated daily revenue reports for all environmental labs.

3M Production Tech, Pace Analytical Lab Operations, 3M-Contractor. Maplewood, Minnesota, 2010-

2011

• Packaged/shipped sample packages of new product line to current and potential customer.

• Maintain technical notebook with experimental lab results. Forklift experience.

Shipping/Receiving Technologist I, Forensics Department, MedTox Lab, Saint Paul, Minnesota, 2007-

2008

• Packaged/ shipped drug-testing kits to clients. Toxic chemical handling.

• Maintained lab chain of custody forms, for process proficiency. Efficient customer service.

Command Center Operations, Seagate Technology/Securitas, Bloomington, Minnesota, 2005 -2007

• Managed facility badge access system. Dispatched Emergency Response Team. Fire Drills.

• Interior and exterior surveillance of, Seagate Technology hard drive plant. New hire training.

Education:

Jackson State University, Jackson, Mississippi.

Bachelor of Science: B.S, School of Science Engineering and Technology

References: Available Upon Request