Customer Service Representative

NAYANA DAVE

Ph-* **** Weston Road,

Toronto, ON

M9M 2X3

Tel: 647-***-****

Email: ******.*****@*****.***

OBJECTIVE: To obtain a position as a Customer Service Representative

SUMMARY OF SKILLS

• Experienced customer service representative with strong background in outbound/inbound

with a contact center.

• Strong administrative skills with additional training in customer service preparation.

• Proven experience in working a diverse team ability to interact effectively with all level of

staff and the general public

• Strong leadership and facilitating skills used in training new hires

• Sound organizational, time management and multitasking abilities

• Exercises keen attention to detail while working both creatively and efficiently

• Proven analytical, problem solving and decision making skills

• Demonstrated ability to work well under pressure both independently and as part of a team

• Computer proficient with MS office and internet application

RELEVANT EXPERIENCE

Customer Service skills

• Monitored the daily targets ensuring these are met and provided updates where necessary

• Assisted customers with purchases and offered recommendations regarding the advantages of

company’s services

• Trained new hires in sales tactics and ser

• Provided time advice to the customer regarding changes in the rates, plans and policies ensuring

• Awareness and reducing complaints

• Trained new hires in sales tartaric and revise

EMPLOYMENT HISTORY

Clothing Organizer Tristar Industries Ltd, Canada 2011-

2012

Tele Marketer Reliance Communication, India

2010

EDUCATION AND TRAINING

Office Administration Course Costi, Toronto, On

2013

Computer Training MS office TDSB, Toronto ON

2013

Customer Service Preparation Costi, Toronto, On

2013

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