Customer Service Data Entry
Resume:
NATALIA M. GRZEBIEN
Webster, NY, 14580
**********@*****.***
Core Qualifications
. Master in Public Administration
. ASIST Certificate (Applied Suicide Intervention Skills Training)
. Diversity Institute Workshops Certificates
. Exceptional interpersonal and organizational skills
. Ability to work with diverse cultures
. Excellent written and oral communication skills
. Analytical, critical thinker and problem solver
. Computer skills proficiency: Microsoft Office; Excel, Power Point,
Outlook, Access, Adobe Photoshop, Publisher, FOSSE Property Management
System, PMS Property Management System, PeopleSoft
. Language: fluent in Polish
Achievements
Counseling
. Served as student mentor and counselor for students when
academic problems and personal adjustments arose, meeting
with students to reach solutions, preparing students for
job interviews, working with students on their resumes and
job search skills
Community Service
. Serve as a member of the Students' Experience Improvement
Committee at Northern Virginia Community College, spreading
awareness and introducing faculty, staff and student's
issues such as poor customer service and lack of
departmental connectivity
. Actively prepare and participate in the International
Students Orientation and other students' events
New Trainee Manual Development
. Developed manual for American Culture and Language
Institute department for new administrative specialist for
a clear program description, instruction on office
procedures, and work time that provided new trainees with
opportunities to learn, question and investigate
ROCHESTER CITY SCHOOL DISTRICT
March 2014-Current
Internship at Rochester International Academy
Rochester, NY
. Conducting research on potential grant writing sources and co-writing
grants applications
. Giving presentations on topics like higher education, internships and
job searches
. Assisting teachers on an instructional level and preparing needed
materials
. Working with students on an individual basis or in small groups
. Performing clerical tasks, including filing student records, typing,
taking attendance, making copies of tests and other instructional
paperwork, checking and grading tests and homework, distributing
classroom-related materials
. Supervising the classroom when the teacher is out of the room
. Attending all staff meetings and recommended training programs and
conferences
SELF EMPLOYED
June 2013-Current
Freelance Website Designer, Translator and Interpreter
Rochester, NY
. Taking upon Polish language interpretation assignments
. Interacting with customers and third parties in order to accurately
translate from one language to another
. Improving and broadening my skills and knowledge of various subject
material and its terminology in both language
. Responsible for creating the look and feel of World Wide Web pages for
a client's Web site using Weebly website
. Developing a graphic design that effectively communicates the ideas
being promoted by the Web site
. Meeting with the client to discuss ideas for the layout and
organization of the site, the types of colors or images to use and
other matters concerning overall graphic design
NORTHERN VIRGINIA COMMUNITY COLLEGE May 2012-
June 2013
Workforce Development Administrative Specialist
Alexandria, VA
. Provided information on programs, activities, and procedures related
to admissions, enrollment and other college programs
. Verified and updated students' records in PeopleSoft (college
software) and advised students on their enrollment
. Liaison with advisors and Student Services to ensure students are
properly enrolled
. Advised and registered students for Workforce Development classes
. Actively prepared and participated in the International Students
Orientation and other students' events
. Issued students various letters and certificates (certification of
enrollment, probation letters, etc.)
. Created and maintained various data base in excel to keep track of
students and faculty records
. Maintained and updated ACLI's Blackboard and Facebook page
. Assisted with college recruitment and retention efforts
. Assisted with training of new interns
THE RENAISSANCE MAYFLOWER HOTEL March 2011-
August 2012
Front Desk Associate
Washington, DC
. Organized, confirmed, processed, and conducted all guest check-
ins/check-outs, room reservations, requests, changes, and
cancellations
. Answered inquiries pertaining to hotel services, guest registration,
and travel directions
. Utilized PMS Property Management System to perform data entry, create
invoices and statements, track deposits, verify and adjust billing
. Responsible for handling $1,500 or more daily when computed bills,
collected payments and calculated monetary exchange
FAIRFIELD INN. BY MARRIOTT March
2009-March 2011
Front Desk Associate
Webster, NY
. Utilized FOSSE Property Management System to perform data entry,
create invoices and statements, track deposit, and make reservations
. Greeted and received all visitors, including guests, vendors and job
candidates
. Maintained solid customer relationships by handling their questions,
responding to their concerns or complaints with speed and
professionalism
. Assisted other administrative staff with overflow work, including word
processing, data entry and internet research tasks
POLISH LANGUAGE SCHOOL September 2003-June 2004,
September 2010-March 2011
Polish Language Teacher
Rochester, NY
. Taught children ages 5-6 how to speak, write, and read the Polish
language
. Planned and utilized interactive and educational games and concepts to
encourage better learning and increase effectiveness of lesson
. Assessed educational potential and need of students
. Adapted translations to students' cognitive and grade levels
. Collaborated with other staff members in the development, evaluation,
and revision of school programs
. Communicated student progress to parents
. Organized and implemented social and cultural events
UNIVERSITY AT BUFFALO March 2008-
December 2008
Intern at Intercultural and Diversity Center (IDC)
Buffalo, NY
. Member of IDC Programming Board as International Students Program
Chair
. Collaborated with the faculty, students and staff to better serve
international students
. Organized and implemented social and cultural events for international
students
. Initiated creative marketing strategies to promote international
students' events
UNIVERSITY AT BUFFALO September 2006-
December 2008
Computer Lab Consultant at School of Management
Buffalo, NY
. Solved technical problems for students, faculty and staff in computer
lab or in classroom
. Accurately handled printing services for students and maintain lab
supplies
. Competently managed breakout rooms and technology classrooms
Education and Training
College at Brockport
5/2012
Public Administration
Master
Rochester, NY
University at Buffalo
2/2009
Communication and Visual Studies
Bachelor of Arts
Buffalo, NY
Community Involvement
. Actively participated as a member of the Students' Experience
Improvement Committee at Northern Virginia Community College, 2012
. Volunteered at International Students Orientation week at University
at Buffalo and Northern Virginia Community College
. Undergraduate Teaching Assistant for COM 240: Survey of Mass
Communication
. Undergraduate Teaching Assistant for UBE 110: Peer Education
Intercultural and Diversity Center
. Board member in Polish Student Association as Student Liaison 2006,
Secretary 2007, Treasurer 2008
. Volunteered in tutoring Polish for college students
Affiliations
. Member of American Association of School Administrators (AASA)
. Member of American Society for Public Administrators (ASPA)
. Member of Lambda/Pi/Eta Honor Society of the National Communication
Association
Additional Information
. Recipient of the Frances R. and Louis B. Morrison Memorial Scholarship
. Recipient of the Fairfield Inn by Marriott Rochester East 2010
Associate of the 2nd Quarter Award
. Nominated for a UB Undergraduate Research Award of Distinction '06 in
School of Informatics-Communication
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