Customer Service Quality Assurance

Christopher I. Genwright

**** ******** ****

Decatur, GA 30032

Home Phone: 678-***-****

Email: ***********.*********@*****.***

Objective:

To obtain a challenging position with a professional and progressive organization that

will benefit from my knowledge, skills, and experience I have acquired in the field of

civil engineering.

Work Experience:

City of Atlanta Atlanta, GA Sept 2012 – Dec 2013

Construction Inspector

• Inspects construction progress which may include ensuring procedures and

materials comply with specifications; observes work in progress to assure

conformance with requirements and acceptable workmanship

• Reviews contract plans and specifications for compliance with appropriate

building codes and project requirements

• Prepares reports

• Reviews existing mechanical systems for safety requirements

• Inspects construction to assure compliance with contract documents and

specifications

Rent-A-Center Lawrenceville, GA Sept 2009 - July 2011

Customer Account Representative

• Provided excellent and friendly customer service

• Offered enthusiastic sales guidance to customers and colleagues

• Assisted in Quality Assurance Compliance

• Maintained merchandise in excellent customer ready condition at all times

• Ensured timely service and delivery to customers

• Successfully assisted customers in the application and eligibility process

• Handled payments from customers

• Followed up with delinquent accounts and collections process

• Maintained customer information secured

• 100% Compliant with Confidentiality Policies

Moreland Altobelli Norcross, GA June 2008 – Nov 2008

Materials Testing Technician

• Performed proctor analysis

• Performed slump and air content testing of concrete

• Collected samples of asphalt, concrete and soil for testing

• Retrieved and compiled data for further analysis

• Recorded testing and operational data

Georgia DOT Lawrenceville, GA Feb 2007 – April 2008

Transportation Engineering Associate

• Utilized computer and calculator efficiently

• Calculated different dimensions, square footage, profile and component specifications, and material

quantities

• Prepared document project activity and reports from data collected

• Inspected project sites

• Evaluated contractor work to detect design malfunctions and ensure conformance to design

specifications and applicable codes

•

Education:

Orangeburg, SC 2003

South Carolina State University

B.S., Civil Engineering Technology 2.9 GPA upon Graduation

Skills:

• Comprehensive knowledge of construction, materials and methods

• Reading and interpreting plans and specifications to compare them with construction in progress.

• Proficient in Microsoft Office

• Excellent Mathematical skills

• Efficient and effective time management

• Excellent customer service skills

• Strong written and verbal communication

References:

(References furnished upon request)

Contact this candidate