Customer Service Management
Resume:
JOHN DELISO
Simsbury, Connecticut 06070
*************@*****.***
QUALIFICATION SUMMARY
Over thirty years of progressive responsibilities and a proven record of
accomplishments working within the Manufacturing Industries. Focus on how
to grow, streamline and progress large and small companies through
execution of a sound business plan. Strengths include improvement and
transition of business through budget and goal creation, implementation,
execution and performance to plan through measurable results.
PROFESSIONAL PROFILE
. A strong overall business background with a thorough understanding of
organizational functions and a demonstrated competence in managing them
on a day-to-day basis
. Positive, committed and adaptable management style that builds stability,
loyalty and professional pride within the organization
. Innovative and effective at improving work flow, productivity, service
quality and individual/team performance
. Expertise in the areas of determining goals and objectives followed by
the planning, organization, co-ordination and follow through necessary
for successful business improvement
. Strong skills in creating annual budgets, budget management; and tracking
performance to plan
. Demonstrated ability to provide leadership to ensure that goals and
objectives are met on schedule by proactively solving work/performance
issues
. Successfully managed a diverse array of issues having varying degrees of
complexity and scope
PROFESSIONAL QUALIFICATIONS
Business Management
. Responsible for creation of Business plans, Performa's and Implementation
of timelines
. Responsible for funding of projects through the use of Private money and
conventional lending institutions.
. Responsible for the Management of these funding relationships from the
start of the project through completion
. Responsible for presentations to investors/Board Members on performance
to plan and progress on established goals and objectives
. Proven ability and knowledge in coordinating large and complex building
projects
. Technical and applied knowledge related to infrastructure.
John Deliso
Administrative Management
. Created annual budgets in excess of $46,000,000 incorporating facility
upkeep, capital improvements, capital raises and daily operations
. Accountable for profit and loss against established budgets
. Prepared detailed production schedules while incorporating established
goals and objectives to ensure projects came in on time and to budgets
. Track progress of all individuals involved to ensure individual goals met
per plan
. Provided contract administration and management as needed, ensuring
conformance to investors needs, covenant and requirements are preserved
. Negotiated large scale contracts with stakeholders
. Checked compliance with contractual requirements and reported and
corrected deviations.
. Strong negotiation skills; ability to maintain financial control and stay
within established budgets
Supervision / Business Acumen
. Responsible for compliance with State and Federal Agencies
. Highly developed communication and interpersonal skills with solid
writing skills
. Proficient in use of computer software programs
. Good judgment, positive attitude and flexible nature; ability to handle
crisis situations with tact and diplomacy
. Demonstrated ability to coordinate people, information and resources
. Strengths in training, supervising, and managing personnel while
instilling positive attitude for goal achievement
. Built effective working relationships with stakeholders at all levels;
established trust and cooperation
. Adept at straightforward, direct and logical problem solving
. Solid working knowledge of contract negotiations and capital requirements
with ability to review and input to a variety of contracts and legal
documents
. Skilled in communications, presentation, customer service, negotiations,
diplomacy and influencing others
WORK HISTORY
DRT Holdings, Dayton Ohio
Operations Manager BNB Manufacturing, Winsted, CT & OA Manufacturing,
Agawam, MA - 2012 - May, 2014
Machine Blades, veins and pump housings for Aerospace and Power Generation
(Company purchased in 2012 by DRT Corporation and hired to transition these
family owned companies by establishing a management team and implement
structure and procedures)
CAT Investments, West Simsbury, CT 2009- 2012
Member - Work with foreign investors to place money in deals within the
United States
HBA Cast Products 1990 - 2009
Springfield, MA / Bristol, VA / Chatham, VA / Mexico
President - Non Ferrous Aluminum foundry specializing in machine, finish
and assemble of product for companies such as GE, Ingersol Rand, Carrier
Electrolux, Stanley tools and others.
In this time period the company grew from 4 million to 48 million with
operations in the Unites States and Mexico.
EDUCATION
Business Degree 1984
University of New Hampshire
Lean Manufacturing
Black Belt 1999
YPO Universities
Contract negotiation 2000
Business Management 2002
[pic]
VOLUNTEER / BOARD EXPERIENCE
Girls Director and Board Member, Simsbury Youth Hockey 2006 - 2013
Simsbury, Ct.
President and Board Member, Simsbury Youth Lacrosse 2005 -
present
Simsbury, Ct.
Director, Simsbury Lacrosse Booster Club 2010 - present
Simsbury, CT
Director, Springfield Wire Inc. 2001 - 2012
Springfield, Mass. Mexico, China
Young Presidents Organization, Berkshire Chapter 1998 - 2004
Past Director, Western New England College 1992 - 1998
Springfield, Mass.
Interests
Running, Biking, Coaching Lacrosse
Contact this candidate