Customer Service Quality Control

Location:

Posted:

May 21, 2014

Edward Johnson

Columbus, Ohio 43203

Objective:

Utilizing decades of Customer Service. Maintaining and creating new financial and

investment products to meet the needs of current and potential client demograhics. With

goal of providing quality control and profitability.

Experience:

ForwardAir Corporation Columbus Ohio Logistics Associate 2011 2014

Maintaining and creating relationships with outside transportation companies, reviewing

performance of said companies for current and fortune out sourced contracting. Resolve

or/and refer contractual issue to management as needed.

Initiate emergency respond within guidelines of policies set forth.

Travelers Insurance Company Syracuse, New York Insurance Customer Service

Associate 2006 2011

Review and solve customer issues and or new policy request.

Review claim request, process and refer to claims division.

Respond to agent request within authority guidelines or refer for esculation.

Ford Motor Credit dba Primus Financial Services Syracuse, New York Floor Plan

Auditor 1997 2005

On site audit of vehicles financed through Ford/Primus.

Insure timely repayment of loan per vehicle within guidelines of contractual agreement

after sale occurs.

Process loan request from dealership for new or auction purchases, make recommends to

underwriter for further review.

Process loan request from potential vehicles buyers recommend approval to underwriter

based on credit worthiness and other factors via company approval guidelines.

HSBC Bank Syracuse, New York Mortgage Processor 1992 1997

All aspects of residential, commercial, governmental and refinancing processing for

underwriting approval.

Education:

Opportunities Industrial Business School Bronx, New York Accounting Certification

1979

Certifications:

Real Estate Sales licensing 2006

LOMA (Life and Health Insurance Certification)

References Available upon request