Customer Service Manager
Resume:
Yolanda Cruz
**** **** *** **., *********, OH ***11
Email: *******@*****.***
Certifications
Nov. 2011 CPR OHIO Cleveland, OH
Adult/ Child/ Infant BLS/ AED Certification
Obtained knowledge of basic emergency CPR & AED procedures
> Expiration Nov. 2013
March 2007 Clark County J.V.S. Springfield, OH
Major: Accounting Office Specialist
Obtained knowledge in QuickBooks software and Microsoft Office
> Word, Excel, Access, PowerPoint
Experience
Nov. 2013-Present Katie's Clean & Green Laundry
Lakewood, OH
Customer Service Rep.
> Quality Customer Service
> Prepare orders for customers in a timely and efficient manner.
Nov. 2011- Present D+S Distribution
Cleveland, OH
Shipping/ Receiving Clerk
> Prepared documents for shipment, utilizing knowledge of shipping
procedures
> Updated routing procedures in order to comply with shipping
regulations
> Prepared orders in WMS system, Answered phones, filed documents
> Prepared and verified information against bills of lading,
invoices, orders
> Multi task between several different customer accounts in a 8-10
hour day
> MS Office Experience
June, 2011- Oct. 2011 Kroger Springfield,
OH
Deli Clerk
> Provide quality customer service
> Efficiently and safely process correct orders for customers
Sept., 2010- April 2011 Aerotek Staffing
Springfield, OH
Customer Care Specialist
> Processed new hazard insurance claims using telephone and computer
on a daily basis
> Assist homeowners in correct documentation for claim process
May 2007- Sept., 2009 Integrated Youth Services
Beavercreek, OH
Billing Clerk/ Alcohol & Drug Counselor/ Prevention Specialist
> Organized debts of non-paying customers
> Created spreadsheets to update customer payment information
> Ordered all supplies needed for billing
> Performed all administrative duties to keep accurate records of
counseling sessions
> Produced documents and CD's for presentations to Greene County
contributors using Microsoft Office programs/ Prevention activities
for clients
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