Customer Service Project

Jha'Nene R. Russell

***-*** ******** *** *** ** - Bloomfield, New Jersey 07003 - 973-***-****

- ********@*****.***

Career Summary

A client service professional with 10 years of agency marketing experience,

including 8 years of advertising and project management, who is extremely

knowledgeable in the areas of finance, scheduling, print and online

production.

. Excellent communication and leadership skills, highly proactive and

organized, strong project management skills, resourceful, team player,

detail and result oriented

Professional Experience

GSW NY, New York, NY

July 2013 - Present

Sr. Client Service Associate

. Initiate and manage new jobs, develop tactical briefs, secure signed

estimates

. Develop marketing/communication plans for clients

. Manage the scope of work with the projects scheduled for the year

. Work closely with clients and internal creative team to ensure client

goals are met

. Maintain the client's focus and scope with developing new tactics;

campaign management

. Convention media planning and tactic development

McCann Echo Torre Lazur, Mountain Lakes, NJ April

2009 - June 2013

Account Executive

. Day-to-day client interface to address questions and resolve queries

regarding financial and project status

. Partnered with senior management and creative teams to development and

implement strategic campaigns

. Managed the intricacies of a co-promote and consistently delivers

results on time

. Developed and manage 6 scopes of work totaling $3.2M annually

. Managed both print & digital projects (i.e., sales aids, brochures,

convention materials, website banners/websites)

. Document procedures and user guides for the client services team

. Generated financial tracking reports to ensure projects remained

within budget

. Maintained weekly contact with external/third-party vendors

ICC Lowe, Parsippany, NJ October

2007 - April 2009

Account Coordinator

. Organized, created, and maintained project schedules, budgets, and

status reports

. Supervised the day-to-day activities of all assigned accounts

. Assisted with legal verification submissions

. Primary internal liaison between all internal departments

Audible Inc., Newark, NJ

August 2004 - August 2007

Marketing Coordinator

. Managed promotional placements and created brand awareness on vendor

sites (Amazon, B&H, DataVision)

. Increased membership and traffic to website through multiple online

promotions

. Maintained in-store and online retail channels, promotions and rewards

. Prepared invoices and purchase orders for print collateral and

revenues

. Responsible for writing and executing project specifications for

various retail partners

. Point of contact between the Marketing group, IT department, Creative

department and Customer Service

Education

. Computer Engineering Technology - Bachelor of Science - Wentworth

Institute of Technology - MA

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