Customer Service, Receptionist, Appointment Setter
Resume:
Eva Freedman
***** **** ***** **, **** Raton, FL 33433
***********@*****.***
Administrative Professional, Sales Support & Customer Service
Seasoned and highly organized administrative professional with 15 years of
proven skills in administration, sales support and customer service.
Valuable and comprehensive computer skills, including expertise in
designing Excel spreadsheets and in depth knowledge of Word, Access and D-
Base. Adept at file and data entry management utilizing various
databases.
Goal driven professional who has proved to learn and adapt quickly, and is
not afraid of challenges. I believe in approaching problems with open mind
and positive attitude.
Experience
Sales Support, Customer Service & Office Administration
June 2005 to Jan 2014
Princess Cruises Global Fine Arts / Dania Beach, FL
Responsibilities:
Constantly using my initiative to prevent loss of sales and to maintain
highest business standards. Lowered the return ratio of product from 3.5%
in 2010, to 1.5% in 2012, and to 1.23% in 2013.
Responding to an average of 40 phone calls a day, in addition to faxes,
letters, and email requests, in professional and timely manner
Designing and managing the customer compensation program
Actively participating in organizing the art connoisseur cruise program
for high end customers and groups
Training all new hires for Customer Service, starting my 2nd year with
the company
Keeping all the customers contact information up-to-date
Maintaining VIP purchase history
Preparing VIP sales reports
Following up on overdue Promissory Note payments
Following up daily with Merchandising, Framing, Shipping, Logistics to
insure timely fulfillment of product delivery
Checking manual invoices for accuracy
Printing and reviewing Certificates of Authenticity
2nd Assistant to the Hotel Director, Supervisor, Assigned Trainer for new
hires
July 2000 to Jan 2003, onboard Silver Wind, Silver Shadow and Silver
Whisper
Silversea Cruises / Ft. Lauderdale, FL
Previously I also worked in the cruise industry for Radisson Seven Seas. I
worked in Receptionist and Tour Desk Assistant positions, onboard the MS.
Radisson Diamond and the MS. Song of Flower.
Technology Certification
Neumann Janos Institute, Budapest
European Computer School: Level 7 Certificate (Highest Award)
Information Technology / Database Management / Word Processing / Power
Point
Excel Spreadsheets / D-Base/ Filing Systems / Computer and Communication
Techniques
Languages
Reading, writing and fluently speaking in English, Hungarian and Romanian.
Studied 2 years of Italian, 2 years of Russian and 1 year of Latin.
Contact this candidate