Customer Service Manager

Richard W. Herring

**** ****** *****

Carmel, NY 10512

Phone: 845-***-****

EDUCATION

Sharp, Oce and Ricoh Digital Equipment Training 1982-1999

Sharp Electronics Customer Relations Seminar 1984-1987

Westchester Community College, Valhalla, New York 1980-1981

Introduction to Management, Basic Electronics and Electronic Circuitry

Scarsdale High School, Scarsdale, New York Graduated 1980

PROFESSIONAL EXPERIENCE

Hannafords Supermarket, Carmel, New York 2007-

Present

Early morning baker, Center store lead, product, set displays, oversee approximately six

associates. Meet with outside vendors and work with vendors to set displays.

Uncle Bob’s Storage, Brewster, New York 2007

Assistant store manager. Responsible for leases of storage units, rental of moving

Trucks and selling moving supplies.

Base Technologies, Bethel, Connecticut 2001-2006

Senior technician responsible for telephone technical support, customer service,

Preparation and assembly of equipment for delivery.

A to Z Child Care, Inc., Brewster, New York 2000-2001

Facilities maintenance and administration. Maintain equipment and grounds including

landscape maintenance and snow removal. Minor plumbing and building maintenance.

Ensure compliance with safety, health and fire codes. Purchase all supplies for the facility.

IKON Corporation (formerly Copytex Corp.) Elmsford, New York 1981-

2000

Senior technician with office equipment supplier and servicing company. Duties included:

1. Overseeing junior technicians in Westchester, Putnam and Fairfield Counties.

2. Training new technicians.

3. Ensuring junior technicians performed all required duties including preventive

maintenance, scheduled service calls and other duties as assigned.

4. Conducting equipment inspections to ensure work is being completed properly

5. Conducting annual inspection of technicians’ tool cases to ensure proper tools and

supplies are maintained and carried on service calls.

6. Conducting quarterly inventory of supplies.

7. Providing back-up coverage for field service manager

8. Servicing Sharp, Oce and Ricoh digital equipment.

County Center Exxon, White Plains, New York 1979-1981

Heathcoat Exxon, Scarsdale, New York 1976-1979

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