Customer Service Project Manager

Colin M. David

*** ****** ****** ********, ** ***36. 347-***-****. *************@*****.***

Business Development Executive

Account Management, Consultative Sales, Fast Track Growth, Project Management. Proven success as motivator, and team builder with progressive experience in partnership, and relationship building. Record of integrity, dependability, analytical competence, and delivering exceptional customer service.

PROFESSIONAL EXPERIENCE:

Tesco Fire Services Inc. Richmond Hill, NY

Business Analyst / Project Manager 01/2011 - Present

• Responsible for managing all aspects of a project through the project lifecycle

• Managed projects with defined complex scopes and cross projects dependencies

• Ensure that project resource time estimates are accurately represented for inventory

• Monitor project progress against baseline schedule

Citibank New York, NY

Business Banking Officer 11/2006 - 01/2011

• Managed portfolio of commercial market clients with a deep revenue base

• Identified prospective new clients and developed new strategic relationships

• Managed client relationships, and increased business portfolios

• Recommend additional relationship, products, and cross marketed products

Will James Equity Partners Inc. Brooklyn, NY

Business Development Officer 07/2005 -11/2006

• Presented clients with investment choices and provide recommendations to maximize client base

• Maintained client relationships, by providing exceptional customer service

• Identified non-productive and under-productive areas within the organization

• Developed creative business solutions to increase productivity and efficiency

HSBC Bank, NA Forest Hills, NY

Senior Personal Banking - Small Business Specialist 06/2004 - 07/2005

• Developed, managed & expanded premiere client base for profitability

• Identified clients with additional profit potential and develop action plans to expand relationship

• Engaged small business owners, and identify banking solutions to meets their business needs

JPMorgan Chase Bank Forest Hills, NY

Senior Personal Banker 09/2001 - 06/2004

• Responsible for retaining, and expanding customer’s portfolio

• Anticipated and identify client financial needs through ideal and practical portfolio management

• Acquired new customers through target segments.

EDUCATION

St. Francis College Brooklyn, NY

B.S. Business Management 12/1990

Taylor Business Institute New York, NY

A.S. Business Management 08/1987

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