Customer Service Security

Lisa A. Willmore

**** ******** **** ******, ** 20706 **********@*****.*** 240-***-****

OBJECTIVE I am currently interested in obtaining a position with an organization that provides opportunity

for growth and advancement. I am looking to find a position where I will be able to utilize my

experience and skills to become a valuable team player.

EXPERIENCE CASHIER BJ’S WHOLESALE CLUB

OCTOBER 2013- PRESENT

Greet customers

Provide accurate and rapid processing of member purchases in a courteous and member

friendly manner

Verifying memberships, scanning merchandise and accepting various forms of tender ( cash,

check, credit cards and coupons)

Assisting members during checkout process, performing all cash register functions

CUSTOMER SERVICE SPECIALIST BIG LOTS

FEBRUARY 2012-APRIL 2013

Responsible for counting and verifying deposit for all collected revenue, recording all

incoming/outgoing funds and securing all funds until they are deposited.

Mastered POS (point-of-sale) in order to process cash/credit/check transactions and

processed exchanges and refunds.

Provided customer service and assisted with inquiry’s and doubts.

Adhered to all security procedures

CASHIER FOOD LION

MAY 2009-FEBRUARY 2013

Mastered POS (point-of-sale) in order to process cash/credit/check transactions and

processed exchanges and refunds.

Assisted customers with obtaining store discount cards

Responsible for balancing cash drawer at close of business

Adhered to all security procedures

DRIVER GLENCORE SERVICES

MAY 2008-MAY2009

Served as the primary shuttle driver for disabled employees to/from place of employment,

home and local metro stations.

Responsible for safety of employees while transporting to/from various events.

Delivery of mail to various government agencies

Prepared various reports/logs for tracking, mileage and routes. Served as alternate for

dispatch department, ensuring that the driver has adequate information to fulfill customer

request.

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DRIVER DHL EXPRESS

SEPTEMBER 2003-MAY 2008

Picked up, handled and delivered time sensitive documents/ packages in a safe and punctual

manner considering traffic patterns, alternative routes, and traffic regulations and driving

conditions in order to meet customer and DHL time requirements.

Operated a scanner to record shipping and package information for documents/packages

picked up or delivered.

Retrieved and sort appropriate mail from conveyor according to assigned route

SECURITY OFFICER CSC CONTEMPORARY SERVICES

FEBRUARY 2002-SEPTEMBER 2003

Checked all employees/ guest badges prior to entering/leaving the facility.

Administered body searches using hand detectors

Conducted timely security checks throughout the facility and completed daily security logs

Responsible for all aspects of safety, security and securing facility at close of business

MAIL ASSOCIATE PITNEY BOWES

MAY 2001-FEBRUARY 2002

Operated electronic systems for postage metering, mail management and decision making

scales. Labeled all letters and packages correctly to ensure they are routed correctly for timely

delivery.

Sorted and distributed all incoming and interoffice mail

Operated various mailroom equipment as well as process registered mail, certified mail and

express mail according to appropriate procedures

MAILROOM CLERK AMERICAN UNIVERSITY

MARCH 1999-MAY 2001

Handled customer service inquiries and issues by providing appropriate solutions

Operated electronic systems for postage metering, mail management and decision making

scales. Labeled all letters and packages correctly to ensure they are routed correctly for timely

delivery.

Operated various mailroom equipment as well as process registered mail, certified mail and

express mail according to appropriate procedures

EDUCATION BALLOU HIGH SCHOOL, WASHINGTON, DC

DIPLOMA

REFERENCES AVAILABLE UPON REQUEST

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