Customer Service Account Executive

LATOSHA R MOORE

*** ******* ***

JACKSONVILLE, FL 32206

Phone: 904-***-****

Alt Phone: 205-***-****

*****.*********@*****.***

Objective:

To utilize my customer service skills to the best of my ability in order to

benefit an organization.

Abilities:

. Strong verbal and written communication skills.

. Wonderful customer interaction.

. Operation of a multi-line telephone system.

. Great organization skills.

. Proficient in Microsoft Word, Excel, and PowerPoint

. Use of Property Management System.

. 10 key

. 35wpm

Employment History:

Front Desk Agent/ PBX Operator, Receptionists and Information Clerks

10/2003 - 6/2008 Hyatt Regency Jacksonville, FL

. Responsible for guest reservations, guest check-in and checkout, as

well as customer service

. Handled bill adjustments and answering inbound calls from guest and

clients

. Performed outbound calls to potential guests

Account Services Representative II

04/2012 - 10/11/2013 ADT Security Services

. Responsible for maintaining and utilizing multiple billing systems to

assist customer with all billing concerns

. Handled customer retention phone calls

Customer Account Executive

11/11/2013- 04/06/2014 Comcast Cable Services

. Responsible for retaining and saving customers

. Assist customers by analyzing their current services to ensure they

were receiving the best services available

. Helped customers reevaluate if their current services met their

entertainment and budget needs

Education History:

Florida Community College of Jacksonville (2005) GED

I acquired my Business Administration Certificate while attending this

institute

References:

Monica Walker, Manager

Harte-Hanks Direct Marketing, 596 Artesian LAne Orange Park, FL 32073

904-***-****, *************@*******.***

Personal reference known for 20 year(s).

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