Service Director / Operations Director

Raymond K. Aggas, ** Grantwood Lane, St.Louis, Mo. 63123. Attended Washington University in St.louis, Mo 1976-1982 Degree MBA, Chemistry. Objective: To retain current customer base, plus implement new service objectives using all of the service writers to their maximum potential, address every available option obtain the max % of customer pay $ dollars & CSI. Grow our service base through customer contact, by providing the best on time service experience in the nation. All franchise Dealerships have built in business each & every day the service bay doors open, it's my job to train all service techs, service writers, porters in the art of "Listing" all customers have a lot to say if we take the time to listen and understand their concerns and needs. The drive through is your biggest oppornity achieve all of you service goals within 5 minutes spent providing direct eye contact, listening! Goal; Provide Excelence Service, on time fixed correctly the first time. Understanding that this customer chose your dealership over another, thank them show this customer he or she made the right choice. Closing: I want to thank you for taking the time to review my resume, understanding that your time is very important I Thank You, Sincerely, Raymond K. Aggas 314-***-****