Engineer Manager

NELSON L. TOLERO

Microsoft Certified Professional

Microsoft Certified Solutions Associate

Microsoft® Certified IT Professional MCITP)

Microsoft® Certified Technology Specialist MCTS)

VMware Certified Professional 5

#91-B Balumbato Quirino Hiway Quezon City

Home Tel No# 454-8974 / Email: ********@*******.***

Mobile# 091********

EXAMS/CERTIFICATIONS:

ITIL CANDIDATE ID: 100486842

ITIL® Foundation Certificate in IT Service Management

Microsoft Certification ID: 3458551

Installing, Configuring, and Administering, Microsoft Windows 2000 Professional

Microsoft Certification ID: 7758674

70-640 TS: Windows Server 2008 Active Directory, Configuring

70-642: TS: Windows Server 2008 Network Infrastructure, Configuring

70-646: PRO: Windows Server 2008, Server Administrator

70-647: PRO: Windows Server 2008, Enterprise Administrator

70-236: TS: Configuring Microsoft Exchange Server 2007

70-237: PRO: Designing Messaging Solutions with Microsoft Exchange Server 2007

VMware Certified Professional 5 Data Center Virtualization

Candidate ID: VMW-01260782G-00405790

EDUCATION

COLLEGE

BS Computer Science and Information Technology

ASIAN COLLEGE OF SCIENCE AND TECHNOLOGY (ACSAT)

1996-2000

HIGH SCHOOL

San Francisco High school

Misamis St., Bago Bantay, Quezon City

1991-1995

ELEMENTARY

Lucas R. Pascual Memorial Elem. School

Baesa Quirino Highway, Quezon City

1985-1991

PLATFORMS and APPLICATION

• Windows 2003, 2008 and 2012 Server

• Windows 2000 Server Advance Server

• Microsoft Mail Exchange Server 2003, 2007 and 2010

• Microsoft Internet Security Acceleration and Server (ISA 2000, 2004 and 2006)

• Red Hat Linux / Centos

• Microsoft SQL 2000 and 2005 (Installation and Database Administration)

TECHNICAL SKILLS

• Microsoft Domain Controller and Active Directory

• DNS Server Microsoft/ Red Hat Bind

• DHCP & FTP Server Microsoft/ Red Hat Linux

• Microsoft DFS

• Microsoft Virtual Private Networks and Remote Access Services

• Microsoft File and Print Server

• IIS Microsoft / Apache Web Red Hat Linux

• Microsoft Clustering 2003 and 2008

• Microsoft WSUS

• Mail Server (Send mail & Postfix)

• Squirrel Web mail Red Hat Linux

• Proxy Server (Squid)

• Cisco Switch and Router

• CISCO Pix, SONIC Wall and ASTARO Firewall

• 3COM Switches & 3COM Network Supervisor

• Allied Telesis Switches and Firewall

• Trend Micro Enterprise Solutions and Small Medium Business Antivirus (IS)

• SOPHOS Enterprise Antivirus

• Symantec End Point Protection

HARDWARE

• HP Proliant Servers / HP Blade Servers/ HP Storage/ HP D2D Server

• IBM Servers/ IBM DS Storage

• Trouble shoot, assembling and upgrading of HP Proliant Servers and IBM Servers.

MONITORING/ BACKUP SOLUTION

• OPManager and WhatsUP Gold (Network and Server Monitoring)

• SIM (HP System Insight Manager)

• CA BrightStor Back-up Solution

• VERITAS/Symantec Back-up Solution

• HP Data Protector

WORK EXPERIENCE

HEWLETT-PACKARD (HP) Asia Pacific

POSITION: ITO Svc Deliver Cons III Enterprise Services/Wintel DTS Level III

RESPONSIBILITIES

July -18 2011 – Present

• Account Champion – be Single Point of Contact for any technical issues for a certain account.

• Knowledge Transition Lead – Ensure project deliverables (documentation, RTPA, etc) are met in

conjunction with transition timelines. Work closely with IT Manager to properly inbound upcoming

account.

• Problem Management – Perform proactive analysis of incident data in an attempt to identify

recurring incidents or emerging trends.

• Change Management – Review, prioritize, approve, seek approval and communicate change records

that are received via the Change Management Process.

• Incident Management – Ensure quick and quality resolution of incidents that are escalated to Deep

Technical Support.

• Provisioning Team – Server build and configuration for clients.

ONSHORE PROJECT: Data Center Migration Sydney Australia.

Date: September 17 – 21 2012

ACCENTURE DELIVERY CENTER OF THE PHILS INC., Avanade Technology Infrastructure -

Manila, Philippines

POSITION: Senior Software Engr. (SSE)

Feb. 15, 2010 – July 16, 2011

RESPONSIBILITIES

• Cloud computing: Migration Engineer for BPOS (Business Productivity Online Suite). Notes to

Microsoft Exchange Servers. Using Quest software, Messaging Migration Engine (MME and

Venom.

• Transitioning of MS Exchange 2007 to MS Exchange 2010 on premise as well as Active Directory.

• Servers Administration, Support/Support escalation.

Allied Telesis Labs (Philippines), Inc.

POSITION: Systems Administrator II

Mar. 09, 2009 – Feb. 14, 2010

RESPONSIBILITIES

• Managing Domain Controller and Active Directory/ MS Exchange Servers.

• Participating in analysis, design and implementation of expansion and improvements to Network

Infrastructure including server/client.

• Managing ATLP Windows and Linux Servers including Network.

• Managing ATLP HPUX and Solaris Server for QA and Dev Testing.

• Ensures the continuing operation of IT systems. Maintain/ Monitor systems, databases, and back-up

facilities.

• Install /configures hardware and software applications for the Linux / Windows environment. Works

closely with internal and external groups to coordinate plans and activities involving maintenance of

the servers.

• Troubleshoot technical issues and identify modifications needed in existing applications to meet

changing user requirements.

SM Advantage (MCI)

POSITION: Systems Administrator

Sept. 22, 2008 - Dec. 27, 2008

RESPONSIBILITIES

• Ensures the continuing operation of IT systems. Maintain systems, databases, servers, and back-up

facilities.

• Manages data security and reliability, including backup and restore operations.

• Applies fixes and upgrades to operating systems, databases, and other systems software.

• Monitors performance, stress and load tests, and tunes for increased performance.

• Participates in network planning, design, development, deployment, and modification.

• Serves as liaison and facilitator between all business units to assist in addressing and resolving IT

software issues.

• Installs and configures hardware and software applications for the Linux / Windows environment.

Works closely with internal and external groups to coordinate plans and activities involving

maintenance of the servers.

• Troubleshoot technical issues and identify modifications needed in existing applications to meet

changing user requirements.

• Participate in weekly meetings with the IT network team to discuss progress and issues to be

resolved, and report progress on a weekly basis to the IT Manager.

LAPANDAY FOODS CORP.

POSITION: Network/Systems Administrator

Aug.16, 2006-Sept.20, 2008

RESPONSIBILITIES

• Responsible for the Network and Network Security Administration, installation/ Set-up,

troubleshooting and monitoring performance of the computer network systems and corresponding

network components according to established operating procedures and installation standards.

• Participating in analysis, design and implementation of expansion and improvements to Network

Infrastructure including client / server.

• Installing and configuring new hardware and software.

• Creates and maintains Domain/AD user accounts, user groups, permission, logon scripts and policies

• Manages Email Servers and ISA Servers (Makati and Davao).

• Adding, removing, or updating user account information, resetting passwords, etc.

• Deploying software patches and feature required maintaining or enhancing the system performance

and functionality.

• Performing and monitoring backup server procedure.

• Providing hardware and software support for all production and back office server products from

issue diagnosis through to resolution (Makati and Remote Sites)

• Providing routing server maintenance and network: service pack, hot fixes, bios updates, firmware

updates, monitoring event logs

• Documenting processes, procedures and systems configuration

CTLINK SYSTEMS INC.

POSITION: Systems Engr. / Technical Support Engr.

Aug. 09, 2004 Aug. 15, 2006

RESPONSIBILITIES

• Answer product-related questions the from sales including to existing clients

• Provides Implementation/ Installation and Configuration. Including supports on the following

products:

(HP Proliant, Blade Servers and Storage, Workstations, Microsoft Products, 3Com, Trend Micro (LINUX

AND MICROSOFT), CA Brighstor, 3Com, Cisco Firewall, Sonic Wall, Cyber guard).

• Conduct technical presentation and product demonstrations to customers.

• Give suggestions and observations regarding Systems / problems and procedures.

• Resolves customer issues and concerns and initiate case escalation as appropriate.

COSMOS BOTTLING PHIL.

POSITION: Technical Support Specialist

Dec. 05, 2003 - May. 14, 2004

RESPONSIBILITIES

• Maintaining Plant Network and Servers.

• Give suggestions and comments regarding Systems and Network problems.

• Provides on-site and off-site assistance to end-users.

NEXUS TECHNOLOGIES

POSITION: Jr. Network Engineer

Oct. 21, 2002 - Apr. 16, 2003

RESPONSIBILITIES

• Monitor and Decode Network Problems using Sniffer Network Analyzer.

• Give Suggestions and Comments regarding Systems and Network problems.

• Set-up DSS Server LAN and WAN.

• Provides on-site Software Installation and Modification.

• Maintaining Software and Hardware.

• Back up Database using Legato Replica Networker and Open File System.

JADE INTERNET and INDUSTRIES CORPORATION

POSTION: Network Engineer/ Technical Support

Sept. 16, 2000- Jun 30, 2002

RESPONSIBILITIES

Answer service and product questions.

• Give Suggestions and Comments regarding System Problems and Procedures.

• Handling incoming Technical Support calls and troubleshooting clients Internet connection

• Administering LAN, WAN and Servers Windows/ Red Hat Linux.

• Provides minor on-site Software Installation and Modification.

• Maintaining Software, Hardware and Networks.

TRAINING AND SEMINARS

20410 - Installing & Configuring Windows Server 2012

Venue: MISNet Education Inc.

#24/F, Antel Corporate Center 121 Valero St., Salcedo Village, Makati City 1227 Philippines.

Date: June 03-07, 2013

VMware vSphere 5.0 Installing, Configure, Manage

Venue: DB Wizards

#28F 88 Corporate Center, Sedeno, cor. Velero Sts., Salcedo Village, Makati City 1227 Philippines.

Date: May 21 – 25 2012

MS5047: Introduction to Installing and Managing Microsoft Exchange Server 2007

Venue: DB Wizards

#28F 88 Corporate Center, Sedeno, cor. Velero Sts., Salcedo Village, Makati City 1227 Philippines.

Date: April 28 to 30 2008

HP Blade System Management Technical Training

Venue: HP Philippines Corp. Service Center

#G/F Accelerando Building, #395 Senator Gil Puyat Avenue, Makati City.

Date: October 05 to 06 2006

MS2824: Implementing Microsoft Internet and Acceleration Server 2004

Venue: Certain (Microsoft Certified Partner for Learning Solutions

Citrix Authorized Learning Center Authorized Prometric Testing Center)

#2F CSJ BLDG. Aguirre St. Legaspi Village Makati City.

Date: July 1-15, 2005

HP Blade System Management Technical Training

Venue: HP Phil. 37/F Robinsons Summit Ayala Ave., Makati City

Date: April 21 & 22, 2005

Basic Router Configuration Training Seminar

Venue: WeSolv Open Computing, Inc.

#3rd Floor Fujitsu House, 853 A. Aranaiz Ave., Legaspi Village, Makati City.

Date: December 6 to 8, 2000

Contact this candidate