Customer Service Medical Assistant

Jeffery Cobb

Canton, OH

*******@*****.*** - 330-***-****

To obtain a position allowing me to use my professional demeanor, educational experience, and hands on

training to enhance the profit margins and customer service level of an organization.

WORK EXPERIENCE

Ameridial Client Service Specialist

Ameridial - Canton, OH - August 2012 to November 2013

Coordination of benefits for Medicare beneficiaries

• Update and verify all client information

• Provide accurate and complete information to all allowable parties

• Provide quality telecommunication customer service

• Provide transfers of clients to appropriate department

• Follow all government, company and other HIPPA guidelines

• Determination between Primary and Secondary insurance provider

• Authentic callers information and verify account information access

Customer Service

Dad's Car Care Center - August 2011 to July 2012

Cash and Credit Transactions, Maintain clean work environment

Merchandiser (Seasonal)

Flower Factory, Inc - November 2010 to December 2010

Set up displays for holidays to include sale items, POP displays

• Work in a team environment providing excellent customer service

• Follow all company procedures and regulations

Certified Medical Assistant

Talecris Plasma Resources - May 2009 to June 2010

Drawing blood for blood donations from private citizens of 50+ sticks daily

• Monitoring donors for adverse reactions to include: nausea, vomiting, hematomas

• Disposal of bio-hazard materials according to state and federal guidelines

• Review and document donors charts to include health histories and specimen reports

Front Desk Representative

Quality Inn Suites - July 2008 to April 2009

Answer multi-line phones along with guest check in and out • Accurately handled cash and credit transactions

for daily deposits

• Listened to, troubleshoot, and report guest complaints

EDUCATION

Business, Business Management

Brown Mackie College - Canton, OH

April 2012

Medical

Dad's Car Care Center - Canton, OH

August 2008

ADDITIONAL INFORMATION

SKILLS

• Strong verbaland written communication skills

• Effective communicating across different levels of the organization

• Clerical and Computer Skills

• Independent, Reliable, Team oriented individual

• Ability to train others on policies or procedures

• Self Motivated Individual with strong follow through

• Adapts well to change and multi-tasks effectively

• Quality Customer Service that promotes and atmosphere of positivity

MEDICAL SKILLS

• Phlebotomy • Med term • Histories

• Charting • Anatomy /phys • Hemaglobin

• Vitals • Rooming patients • Injections

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