Customer Service Medical

E r i ka Cowles

*** *** *** ***** **. Apt C ** • F ranklin, KY 42134 • 270-***-**** •

***********@*****.***

To obtain a medical office position with advancing opportunities.

CAREER

O BJECT I VE

Associate’s degree in Medical Information Technology; Certified

SU M MARY OF

N ursing Assistant; CPR certified

ACH I EVE M E N

TS

A.S. Medical Information Technology, Southcentral Kentucky

EDUCAT ION

Community & Technical College, Bowling Green, KY. December 2013.

GPA: 3.0

Microsoft office. Basic/advanced computer skills. Computer Software.

SPEC IAL

Data Ent ry. Keyboarding skills: 60 wpm

S KILLS

Dell Services April 2013 to Jan. 2014

EXPER IENCE

C ustomer Service Representative Call Center

( Kaiser Team)

• Claims customer service for a medical insurance company.

• Provide claim status and basic benefit information for members

and providers per H IPAA guidelines.

• Use computer software programs, fax, printer, and copier.

Lowe's, Franklin, KY Oct. 2011 to Jan. 2013

Floor Salesperson

• Sold merchandise at a retail store.

• Assisted customers in all departments.

o Plumbing, Electrical, Appliances, Lumber, Paint, Home

Décor, Flooring, etc.

• Used basic computer skills.

Medco, Franklin, KY July 2011 to Sept. 2011

CNA

• Provided basic patient care under direct supervision of nursing

staff.

• Checked patients' vital signs.

• Reported patient condition to nursing staff.

• Monitored food and liquid intake and output.

• Maintained careful, accurate medical records.

Available upon request.

R EFERENCES

Contact this candidate