Customer Service Manager

Michael J Caspersen

***** ****** ****** *****, ***********, MN 55431

*************@*****.*** • 952-***-****

Qualifications Summary

Highly accomplished senior operations manager with more than 20 years of experience leading distribution,

shipping, and warehouse operations. Focused leader proven successful guiding traffic management, terminal

operations, and logistics. Subject matter expert for imports, exports, and hazardous and restricted materials.

Adaptable and flexible problem solver with the ability to anticipate and preempt issues and to solve crises with

minimal negative impacts. Stable management professional with a track record of promotions into progressively

accountable roles leading core business processes.

Experience

Aug 2004 - Present

Concordia International Eagan, MN

Night Operations Manager

Managed night operations

Accounts Payables

Customer service

Managed warehouse operations

Feb 2003 – Sept 2004

July 2001 –Oct 2002 Aqua Control/L&T Landscaping Bloomington, MN

Irrigation Technician

Irrigation installation and service

Landscaping residential and commercial sites

Snow removal

Oct 2002 – Feb 2003

Dream Builders Construction Lakeville, MN

Installation Specialist

Window and door installation

Operation of hand and power tools

Jan 2000 – June 2001

AIT Worldwide Logistics Bloomington, MN

Operations Manager

Domestic airfreight operations

Customer service

Data entry

Managed route scheduling of pick-ups and deliveries

Managed airfreight and truck freight shipments

Jan 1999 – Jan 2000

Yankee Freight Services Minneapolis, MN

Dispatcher/Driver

Responsible for dispatching freight services

Driver for local deliveries

1992 – 1999

Team Air Express / Action Freight Services Bloomington, MN

Operations Manager

Managed all inbound and outbound freight operations

Responsible for dispatch and route scheduling operations

Managed warehouse operations and inventory

Billing specialist

Forklift operations

Skills & Core Strengths

Microsoft Windows

Freight Operations

Dispatch & Route Scheduling

Shipping & Receiving

Warehouse Operations

Forklift Operations

HAZMAT endorsed

IONSCAN DT500

Dependable

Dedicated

References

References are available upon request.

Contact this candidate