Management Project

Contact Address:

**** ****** ******,

APT#***, St Louis

Park, MN 55426

Nizamudeen A

Email : *******@*****.***

Contact: 612-***-****

Profile

. 8+ years of IT experience with some of the biggest organizations and

global clients involving

- Project Management for Infrastructure Services projects

dealing with Windows and Citrix Administration, Server

virtualization, Desktop Support Integration, Application

Packaging, File & Print share management, Network

Administration.

- Infrastructure Analysis and Design - focusing primarily on

capacity, scalability and performance analysis for large

datacenter environment hosting a variety of applications on

physical/virtual platforms.

- 2.5 years of Onsite experience with a major American

Financial company focusing on building a strong

relationship with customer, managing teams across different

geographies, constantly improving the quality of

deliverables, understanding and achieving financial

targets, identifying opportunities for acquiring more

business.

- Internal process implementation for running a project under

PMO guidelines, conduct quarterly audits, maintains

Document Master Library, Unified Project Plan and essential

reports. Manage billing and invoices for different

accounts, create competency enhancement plans, resource

management & successor management plans.

Education & Certification

. Bachelor of Technology (BTech) - Sree Buddha College of Engineering,

Kerala University in May 2006, Specialized in Electronics and

Communications

. Citrix Certified Administrator (CCA) - Examination for Citrix XenApp 6.5

Administration: Enterprise Edition Administration - Feb 2013

. ITIL V3 - Jan 2009

WORK EXPERIANCE:

1. Organization : Tata Consultancy Services,

Project-Client 1 : Ameriprise Financial Inc. Minneapolis

Designation : Tech Lead

Role : Citrix Administrator

Period : From Jan 1st 2010 till date.

Job Responsibilities:

. Responsible for administering and supporting more than 450 Citrix

server environment on Windows Server 2003/2008, which includes 7000+

user base and more than 800 plus applications.

. Installation and configuration of Provisioning server environment

. Creation and deployment of new images on PVS environment

. Load balancing and high availability configuration for PVS servers

. Reverse imaging whenever there is an update on the vMware tools and

PVS target device

. Installation and configuration of ctrix Netscaler MPX 8200

. Installation and configuration of citrix access gateway

. Use of Edgesight for monitoring the citrix farms and troubleshooting

the citrix related issues

. Responsible for Terminal server builds and Citrix XenApp server

deployments in both Physical and virtual environments

. Certify home grown and third party applications to run in windows

2003 / 2008 Terminal server environment

. Supporting in-house application management in Citrix environment

through Citrix Streaming.

. Implement Citrix Rollup Pack and Feature packs as per Citrix

recommendation.

. Monitoring Citrix server's health by using Citrix Edge Sight.

. Implementing Quarterly patches to the citrix servers and images

suggested by Microsoft.

. Working with troubleshooting tools CDF Trace, PROC MON and

Dependency Walker.

. Publishing Applications, Content and Desktops to users in Citrix

Management Console

. Interacting with business users for gathering the requirements for

on boarding the applications to Citrix Servers

. Experience with Application Streaming and publishing Streaming

profiles for user access.

. Planned and executed the citrix Xenapp migration from 5 to 6.5

. Profiled and deployed over 100 Business Applications and Technical

Tools through Citrix to the end users.

. Hands on experience on Virtualization technology- VMware

Workstation, ESX Server.

. Responsible for Administration of Active Directory and delegating

control / permissions.

. Involved in Installation and upgrading the various applications on

Citrix Servers and publishing the Application on Citrix XenApp Farm

. Installing Hot Fixes(Rollup Packs and Feature packs) released by

Citrix on Citrix XenApp Server

. Monitored and Maintained the Citrix Web Interface server/Storefront

servers

. Configuration of Farms, Zones, DC's, DS, TS License servers, Web

Servers.

. Used VB Scripts for pre-install and post-install software packaging

and to automate/schedule the tasks.

. Created VM Session for Test Environment for testing Application

before deploying to Production

. Used Virtual Infrastructure Client for managing VM Machines

. Worked on Change Management, Incident Management and Request

Management Tickets in Service-Now Tool

. Resolved various issues such as Windows Policies, Application

licensing through BOMGAR, Remote Assistance, Lync Sharing and WebEx

Sharing. Coordinating with Vendors regarding production issues &

solving problems.

. Interacting with business users for gathering the requirements for

on boarding the applications to Citrix Servers.

. Worked on VMWare workstation to test the packages and related tasks

for package building

. Provided 24/7 Production support for Citrix environment.

. Performed scripting through VBS, CMD.

. Performing Changes in Citrix XenApp Environment.

. Managing, coordinating, planning and executing XenApp project

. Diagnosing & Troubleshooting Citrix XenApp Related issues

Major Projects

. Ameriprise-IBM Technology Transformation or AITT is one of the biggest

transformations which ever happened to Ameriprise infrastructure. In

this project, all the applications should be migrated over to St

Louis/Lexington data centers which are managed by IBM. The citrix

applications which are identified to be a part of the AITT migration

are currently being migrated and we have completed 80% of the apps and

other infra servers. The AITT environment is a robust environment with

all new technology features and components. This project involved 8 of

our technical resources and 2 managers.

. Columbia Management Integration was a major take over spread over a

period of 1 year during which the IT set up used by Columbia had to be

migrated over to Ameriprise network. A new Citrix farm was created to

accommodate 3000+ users needing access to over a 200 applications. The

project involved 4 technical resources and 2 project managers and was

delivered by the onsite team.

. Domain migration: This was another critical project which got

completed 3 months back where the users and computers are being

migrated to a new Active Directory domain. New policies are being

defined for better governance and user profiles and file shares are

being created on the servers in the new domain.

. XenApp 5.0 upgrade: Citrix server farm which has 200 servers was

upgraded from version 4.0 to 5.0 over a period of 8 months to improve

technical capabilities, administrative functions, enhance security and

availability and better user interface. All servers were upgraded with

the new software and hotfix. There were 8 technical resources and 2

managers involved in this upgrade.

. Thin Client Integration: Thin Client devices were introduced to reduce

purchase and maintenance cost of a client machine and to give remote

access capability to an end user. The project involved migrating thick

client/laptop users to thin clients and making their applications

available via web so it can be accessed from anywhere thus giving them

any workplace abilities.

. Other key projects were system integration of Seligman with

Ameriprise, Windows 7 pilot migration for desktop users, Data

migration of Columbia Users to Ameriprise file shares, Application

packaging for tier 4 software and tools, New Data Centre migration and

Disaster recovery set up.

Hardware Used

Dell Dimensions, Dell Optiplex, HP Ultrium, Hp Proliant, HP Storage works,

Compaq Deskpro.

Operating System

Windows Server 2000, Windows Server 2003, Windows Server 2008 and Windows

XP, Citrix PS 5 & XenApp 6.5, Citrix Provisioning servers

Special Software

Windows Server Active Directory, XenApp 5.0/6.5, VMware, Ntbackup,

Performance Monitoring Script, TCS Experience Based KM (Knowledge

Management, IBM Managenow,

2. Organization : Tata Consultancy Services,

Project-Client 2 : AVIVA, NU UK IT Services

Designation : Asst. System Engineer

Role : Technical Analyst - Citrix Server Support

Period : From Nov 2008 to Dec 2009

Job Responsibilities:

. SBC (Server Based Computing Team ) manages the "Spire" Citrix

infrastructure in the VIA domain

. Provides connectivity to the core NU network for Aviva's Business

Partners Offshore

. connectivity to the core NU network for NU UK IT Services IT

Offshore Partners

. application hosting on a Citrix environment of more than 190

applications

. management of more than 450 application variants across more than

400 servers

. a Test and Development environment for applications deployed

through Citrix

. fault diagnosis and incident management throughout the Spire Citrix

farm

. change management and involvement with associated change teams

. application, environment and performance management to the Spire

Citrix farm

. In addition, there are 2 more small server farms which we used to

support

. Server builds through Altiris

. Providing remote support on IS related issues

. Owner of the Change management and problem management process

. Make sure that processes are coming under ITIL V3 best practice

processes

. Daily Health checkup of Servers

. Provides the support on all the applications hosted on the servers

3. Organization : Network Solutions, Bangalore

Client Site : SOCIETE GENERALE Global Solution Centre

Designation : Support Analyst

Role : Windows Administrator/Desktop Support

Period : From Apr 2007 to Oct 2008

Job Responsibilities:

. Provided support for more then 250+ desktop and 15+ laptop

having xp, windows2003 Server operating system.

. Assignment of NTFS and share permission to a folder or a particular

user and group.

. Installing configuring and maintaining switch, hub, modem, network

printers, Networking Cable.

. Installation & trouble shooting in Active Directory Service.

. Administration of DNS, WINS, DHCP Servers.

. Working Knowledge on IIS server.

. Working Knowledge on File and Printer Servers.

. Assembling of computers, peripherals and troubleshoot various

hardware problem.

. Installation of Operating System and different software for

different application.

. Design and implement of TCP/IP base client server network

infrastructure.

. Loading of antivirus software and configuring antivirus software.

. Taking daily back up and restoration.

. Provide hardware support for client and as well as server systems.

. Monitoring the Mail server, Instant Messaging server, DHCP

server, Man Link, FTP Server, antivirus server, Proxy server,

Gateways.

. Daily Health checkup of Server.

. Lotus Note 6.5.5, Sametime configuration and troubleshooting on

client systems.

. Troubleshooting all LAN Problems

. Troubleshooting application related to critix server background.

. Creation of new User ID and setting configuration for a new user.

. Vendor management (Escalating a call related to vendors), Asset

inventory management.

. Worked with a CISCO IP PHONE (7961 series) and solved issues

related to IP Phone.

Achievements:

. Rewarded with citations and Spot awards for better performance

delivery towards the client

. Selected as the best performer in the team for 2 times

4. Organization : e-Mind Technologies, Bangalore

Designation : Junior Network Associate

Period : From June 2006 to Apr 2007

Job Responsibilities:

. Installation of Server operating system like Windows Server 2003

. Installation of Client operating system like Windows XP, Windows

9x.

. Configuration of Server and Client operating systems.

. Installation and configuration of Domain Controllers with services

like DNS, DHCP.

. Creating users and groups and managing them with appropriate rights

and permissions.

. Creating Domain name servers and integrating with ADS.

. Installation of Printers.

. Troubleshooting and Maintaining Server and client operating system.

. Planning, Implementing, and Maintaining a Microsoft Windows Server

2003 Active Directory Infrastructure

PERSONAL PROFILE:

1. Date of Birth : 24TH May 1985

2. Nationality : Indian

3. Sex : Male

4. Passport Number : F4648317

5. VISA Details : USA - H1-B Individual

Contact this candidate