Customer Service Medical
Resume:
Judy Hargrave
Lexington, NC 27292
*************@*****.***
Career Objective:
Seeking entry-level position in customer service.
Highlights:
• Experienced at working with public
• Proficient at processing/updating confidential records
• Excellent communication & social/interpersonal skills
• Able to work well under pressure, in crisis situations
• Able to work as part of a team or independently as appropriate
• Quickly learns procedures and methods
• Excellent work ethic and positive attitude
• Payment collection
Work Experience:
Eligibility Specialist/Intake, Davidson Medical Ministries Clinic, Lexington, NC Mar 2012-
Apr 2013
• Volunteer Mar 2012-Oct 2012, Intern Oct 2012-Apr 2013
• Collect information from patients verifying eligibility for program/services
• Enter patient information and verification into state/federal database
• Set up intake folder with required documentation
• Schedule patient appointments
• Answer & direct incoming calls on multi-line phone system
• General office duties including filing and directing calls
• Fax medical documentation to attorneys for disability determination
• Maintained and updated medical records chronologically/alphabetically
Volunteer Receptionist, Carolina Cancer Services, Lexington, NC Jan. 2012 – Aug. 2012
• Answer incoming calls; transferring as appropriate
• Collect documentation for verifying eligibility for services
• Enter information into computer software system
• Filing medical records
Final Assembly Inspector / Packer, Ornamental Moldings, Archdale, NC Aug. 2004 – Sep. 2011
• Inspect finished product for shipping
• Replace or build products when errors occurred prior to shipping
• Wrap, box, and prepare product to be shipped
Education:
Davidson County Community College, Thomasville, NC Nov. 2011-Nov. 2012
• Certificates in Medical Office Administration, Medical Office Careers, Workplace Computer
Skills, Keyboarding, Career Readiness, and Pathways to Customer Services
Contact this candidate