Customer Service High School

Akeelia McIntosh

Florida

*******.********@*****.*** - 321-***-**** cell / 352-***-**** home

Intermediate computer skills, telephone etiquette, attention to details, multitasking ability and years of

excellent customer service experience. I'm interested in company that will allow growth and stability.

Work Experience

Client Service Professional

H and R Block

Leesburg, FL

January 2014 to April 2014

Greeted all clients as they entered the office. Matched clients to the best suited tax professionals, to

make sure all their needs are met. Maintained the general filing system and ensured the safety of all

important tax information. Scheduled, edit, and cancelled established and potential clients. Received,

direct, and relay telephone messages and fax messages. Responded to public inquires. Kept an adequate

inventory of office supplies and a well organize front desk.

Cashier

Kohl's Department Store

Watertown, NY

March 2011 to November 2011

Directed visitors to the right persons or section. Answered and transferred all incoming calls to their

respected areas. Responded promptly to customers questions, maintain merchandise to store's

expectations, and process items at the register. Effectively manage multiple workloads an also

promoted the company's products and services.

Cashier

McDonald Restaurant

The Villages, FL

January 2007 to June 2010

I process customer order's accurately, accepted payments, returned change and receipts. I also replenish

items, and kept a clean store.

Education

DIPLOMA in Medical coding and billing

FLORIDA GULF COAST UNIVERSITY -

Fort Myers, FL

2012 to 2013

Diploma in Health science and Culinary Arts

THE VILLAGES CHARTER HIGH SCHOOL -

The Villages, FL

2008 to 2009

General Studies

WILDWOOD HIGH SCHOOL -

Wildwood, FL

2005 to 2008

Skills

Mastery of Microsoft programs ( power point, word, excel ), data entry and collection. Ability to work

with several operating systems such as windows, and mac, an also shift between multiple open

programs.

Contact this candidate