Manager Customer Service
Resume:
Linette M. Gresham
**** ********* **. ****** ******, FL 35695 309-***-****
**************@*****.***
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OBJECTIVE
A Sales Executive with progressive experience in sales, marketing, and
business development. I offer 15+ years experience recruiting, building
sales teams, sales forecasting, and managing large territories. I am
seeking a position with a growing organization that has a need for a
professional with strong entrepreneurial skills, leadership abilities and,
knows the art of listening as the most important tool in developing genuine
lasting relationships.
QUALIFICATION HIGHLIGHTS
. Multi-tasking professional with background in personnel training and
recruiting management.
. Interact with decision-makers to generate client-base and increase
profit margins.
. Develop business relationships, directly affecting overall bottom-line
profitability.
. Use lead generation processes such as networking, cold-call,
prospecting, and sales presentations to increase client base.
. Interface with representatives to negotiate and close contracts.
. Implement training processes to increase efficiency and decrease
expenditures.
. Manage and grow a book of business.
. Plan and prepare for industry specific job fairs and trade shows.
PROFESSIONAL EXPERIENCE
Gene B. Glick Company, Indianapolis IN
Regional Administrative Assistant Property Manager, 2013
o Review and analysis of 10 apartment site budgets (1900 units).
o Training and implementation of training functions in the region.
o Managed and administered sales forecasting for region.
o Maintained and responded to vendor insurance and bidding contracts.
o Investigate and resolve resident complaints in a timely and efficient
manner.
o Liaison for on-site personnel.
o Handled inquiries regarding law, operations, and interpretation of
manual updates.
o Auditing of leases, renewals, work orders, and fair housing
compliance.
o Marketing and community outreach for region as well as event planning
for resident functions.
o Preparation of routine reports, records, and correspondence between
sites and corporate office.
* Spearheaded and implemented National Day of Caring 2013 in
partnership with
The University of Notre Dame Law School.
Freedom Marketing Inc., Peoria IL
Sales Executive, 2011-2013
o Founded Freedom Marketing Inc. as a marketing and public relations
consultant.
o Reported to Executive Management to help execute short and long term
strategic goals.
o Manage a portfolio of special events requiring the highest level of
customer service and event expertise.
o Worked closely with civic leaders, non-profits and local government
officials.
o Events include fundraising, community outreach, customer development,
and grand openings.
o Oversee planning, implementation, and logistics of all special events;
directly responsible for hiring vendors.
o Bidding, negotiating contracts, marketing, advertising, budgeting,
monitoring inventory, and managing social media outlets.
o Ensure customer satisfaction paying close attention to detail, and
arranging last-minute adjustments at the request of the client.
* Successful events: Football Jamboree 2011 Peoria, Illinois,
Operation Santa Central Illinois 2011, MC Chamber 2013
Gresham,Linette pg.2
Estee Lauder Companies LLC, New York NY
Store Manager, 1996-2011
o Maintained responsibility for the recruitment and staffing for all
divisions in the Cosmetics Company Store.
o Analyze sales statistics to determine sales potential, inventory
requirements, and monitor the preferences of clientele.
o Manage overall staff performance including coaching a team of selling
specialists to ensure achievement of sales goals.
o Conducted recruiting presentations and designed employment packages to
attract top professionals.
o Conducted monthly Sales & Product Knowledge training sessions.
o Processing HR paperwork and conducting performance reviews.
o Loss prevention training and monitoring company compliance.
o Monthly merchandise selection, shipping per OSHA standards, quality
maintenance of merchandise.
o Obtain bidding and hiring contractors for building maintenance.
* Revitalized customer service through management shadowing program
resulting in 90-100% satisfaction ratings.
* Selected as a member of the Premium Properties Focus Group;
attending monthly meetings to discuss
promotions, security issues, and marketing visions.
Mother's Work Inc., Philadelphia PA
District Manager, Training Specialist, Store Manager, 1994-1996
o Began career at Mothers Work Inc. as Store Manager; subsequently
earning promotions to Training Manager in 3/95 and District Manager in
10/95.
o Conducted recruiting presentations and designed employment packages to
attract and top professionals.
o As Training Manager; provided guidance, direction, and training to
ensure consistent execution of the customer promise in all Midwest
stores.
o P&L responsibility for 12 sites with 36 managers and staff of 60+
employees as District Manager.
o Instrumental in creating/implementing plans for increasing sales in
each store.
* Recipient of Award for Highest District Increase for the company in
1996.
* Set the standard for corporate promotions thus receiving numerous
merchandising awards.
* Operated and maintained a 7% payroll operating budget and
maintained less than 1% shrink rate.
* Enhanced customer service through management shadowing program
resulting in 90-100% satisfaction ratings.
Micky Gallas Properties/ Gresham Properties, Michigan City, Indiana
Realtor and Property Manager, 2004-2007
o Evaluate applicant's financial status, credit, and property
evaluations to determine feasibility of purchase or rental.
o Act as liaison in contract negotiations between buyer and seller.
o Manage and control advertising budgets.
o Obtain referrals from existing tenants.
o Process applications, obtain financing options, and follow up with
applicants and lenders.
o Maintain updated availability reports and market trends.
o Keep rental at optimum capacity
o Maintain in-depth knowledge of market conditions
*Achieved 22% profit gain on sale of investment properties.
EDUCATION
Bachelor of Science- Business Human Resource Management - expected 2014:
Western Governor's University
Associate of Science- Organizational Leadership and Supervision-1997:
Purdue University
Indiana Real Estate Broker's License- 2014
Indiana Real Estate Sales License- 2005
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