Customer Service Sales

Pam Rhone 214-***-****

Rockwall, TX *******@*****.***

ATRIA CANYON CREEK (formerly Franklin Park at Canyon Creek) 2009 - 2014

DIRECTOR OF SALES AND MARKETING

• Out-performed national industry standards for 4 consecutive years, growing

occupancy by 83% in a flat to downturn market while achieving a 95% occupancy rate.

• Averaged one move-in per week for the past three years.

• Developed an active database of professional referral sources. Identified key

influencers and created mutually beneficial business relationships with fellow members of

civic and social organizations.

• Actively promoted communities’ commitment t to prospective customers.

• Serviced and nurtured the existing client base.

• B2B development

STEVE RHONE, INC. 2003 -2009

PROPERTY MANAGER

• Developed marketing plan to stimulate sales

• Coordinated all facets of construction between subcontractors, design team, and the

buyers and renters

• Achieved 93% occupancy of 40+ rental homes

• Managed customer service requests

FRIENDS OF WRR 2001 – 2003

EXECUTIVE DIRECTOR

• Responsible for the daily operations including (but not limited to) reconciling

deposits, purchasing, maintenance, contractor supervision and risk management

compliance.

• Developed and grew existing membership base by 45%

• Designed and managed radio advertising sales and promotions

• Initiated and maintained relationships with community leaders and organizations

• Created and managed marketing and sales efforts through website, monthly

newsletters, direct mail and special events

• Recruited and trained volunteers

• Provided a higher value added experience for members and greater revenue

potential for the organization through intentional cross marketing

• Cultivated volunteer community partners resulting in increased event participation,

visibility and outreach opportunities

DALLAS TREES AND PARKS FOUNDAITON (Currently Texas Trees Foundation) 1994 – 2001

ASSOCIATE DIRECTOR / MARKETING DIRECTOR

• Promoted organization via website design, newsletters, direct mail, and special events

• Marketed and promoted organization for federal, state and local grant programs

• Developed and initiated marketing plan

• Developed and conducted education programs

• Organized and conducted public presentations and seminars

• Created program budgets and assisted with organization’s annual budgeting

• Established and maintained affiliation with area municipalities and government agencies

• Assisted in volunteer development and membership programs

EDUCATION – Midwestern State University, Wichita Falls, TX

Studies – Education

Richardson Community College

Studies – Horticulture / Arboriculture

REFERENCES AVAILABLE

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