Customer Service Human Resources
Resume:
Maria Kapenda
****Atlantic Ave Apt *** Columbus, Ohio 43229
************@*****.***
OBJECTIVE
Seeking a position that will complement my skills and educational back ground with an opportunity for
advancement based on performance.
SUMMARY
Strong background and experience in Human Resource Management office work; recruiting, training,
compensation and benefits, payroll programs, organizational planning and statistical analyses, knowledge
in the use of spreadsheet, data entry and word processing software, strong analytical, general business
skills, team work environment, skills to coordinate multiple projects and activities and excellent
communication skills. Proficient in Windows XP, PowerPoint, Microsoft Excel, Microsoft Outlook,
Microsoft Word, Ocean, People Soft, Principal focus is HR data in PeopleSoft, HR Now, HRIS
knowledge,Temp Works Enterprise and Position Manager.
EDUCATION
October 1, 2013 - Present Franklin University
Master Business Administration minor Human Resources
April, 2010 – May 2013 Franklin University
B.S. Business Administration and B.S. in Human Resources Management
PROFESSIONAL EXPERIENCE
August 6, 2012 – April 17, 2014 Acloche, Columbus,
Ohio
Staffing Coordinator
Sourcing and recruiting candidates, interviewing, testing, screening, orientation, placement,
compensation and benefits, payroll programs, organizational planning and statistical analyses,
coaching, and counseling of associates. Coordinate corrections within the HR data system,
records organization, payroll, and HR staff. Oversee vacation processes, handling confidential
information, administer verification of employment processes, and oversee employee records and
documents while maintaining policy regulations, audits and employee inquiries. Providing
exemplary service to clients and prospects, communicating and understanding client needs and
obtaining information to ensure successful placements and successful client relationships while
complying with all legal, regulatory and company polices. Also host job fairs
April 23, 2012 – July 6, 2012 Mount Carmel West, Columbus, Ohio
Human Resources Intern
Assisted with screening applications, compensation and benefits, verifying previous employment
and interviewing applicantsshadowed various departments within Mount Carmel West including
financial operations, new born ICU and payroll. Assisted with departmental audits to ensure
compliance with JCAHO and Ohio Department of Health, reported findings to the Director of
Human Resources Provided support with front desk operations (answering multiple phone lines,
data entry, making copies, assisting associates with their problems) Observed meetings with
managers of various departments within Mount Carmel Health
August 23, 2010 - March 16, 2012 Diversity Search Group LLC, Columbus, Ohio
2
Customer Service Representative
Data entry for the Ohio Department of DevelopmentOffice of Community Service Home Energy
Assistance Program (HEAP), review files to ensure appropriate corrections have been made
and/or make corrections as necessary Screen and process applications and paperwork for
affidavits, appeals and other information as needed, respond and handle to sensitive inquiries,
requests, complaints and/or transactions received in writing, via telephone, fax email or in person;
log and track all information received Provide customer service daily through phone calls/email
and make updates and corrections, refer clients to local community action agencies.
REFERENCES
Available upon request
Contact this candidate