Customer Service Project
Resume:
Rachel Walz
La Crescent, MN ****7
******.*****@*****.***
Career Summary:
Resolved multiple customer issues for a leading cellular phone company. Trained in technical
management courses to support variety of office settings. Provided leadership during team
project resulting in letter grade of A for the course. Ability to perform multiple tasks to
completion. Always eager to learn and strive for perfection.
Objective: Currently searching for the opportunity to advance administrative and managerial
skills learned to a higher level of excellence while providing employer with top notch employee.
Skills: administrative, managerial, verbal and written communication, critical thinking,
team/personnel building, etc.
Software: MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio, Minitab
Major Accomplishment:
• Two time Dean’s List recipient at Ashford University: 3.29 GPA
• Four time Dean’s List recipient at DeVry University: 3.59 GPA to date
Experience:
APAC, La Crosse, WI: Customer Service Representative November 2010 to February
2012
Responsibilities: customer service, tech support, sales, multi-line phone, retention
Software: Software: Access, Sharepoint
Education:
Ashford University, Clinton, Iowa AA in Business
2011
Software: MS Word, MS Excel, MS PowerPoint
DeVry University: Graduation Date: June 28,
2014
Degree: Bachelor of Science Major: Technical Management; Major concentration: Project
Management;
Software: MS Word, MS PowerPoint, MS Project, MS Excel, MS Visio, and Minitab
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