Sales Representative Customer Service

Yazmin E. Rodriguez

**** * ********* ******* ** *0618 Apt 1

Main: 312-***-**** E mail: ****************@*******.***

Sales Representative/ Customer Service

Seeking a position that will provide a challenging opportunity to significantly

contribute to a company’s organization, efficiency, growth, and profitability. Eager

to apply leadership skills and provide superior service to existing clients.

PROFESSIONAL EXPERIENCE

Comcast Cable

2011-2014

Direct Sales Representative/ Outside Sales Representative

Work as a Door to Door Sales Representative Responsible for selling and promoting

Comcast products with focus on video, high-speed internet and phone services.

Increase product penetration in designated territories through sales to former individual

customers and new ones. Always exceed all monthly sales goals. Work one on one with

customers to make sure they fully understand the product.

AT&T

Sales Associate/ Customer Consultant

2008- 2011

Work in the bilingual call center

Inbound customer service/ sales calls for Midwest and Southeast

Explain Company products, pricing plans, promotions, and service features.

Provide efficient, courteous customer service and assistance in all aspects of product

offerings and services.

Birk Staffing Inc. 2007-

2008

Personnel Consultant

Called companies regarding their job openings to offer my services.

Interviewed and tested potential candidates.

Called to check on references on potential candidates.

Ran criminal background checks.

Followed up with clients and candidates weekly.

Progressive Mortgage Network

2004-2007

Sales Manager/ Loan Processor

Loan Processing

Managed, coordinated and directed the daily operations of the business.

Assist in advertising for the company, developed presentations.

Answer phone calls, answering questions on loans and the procedures to be followed.

Follow up with processors and loan officers to make sure loans are closing in a timely

manner and clients are getting the best customer service.

Talked to different loan companies to set up accounts for future sales.

Execute projects for process improvements and innovation.

Document and introduce new procedures to staff .

Freedom Mortgage Team Inc. 2000-

2004

Sales Manager/ Loan Officer

Performed administrative duties to include maintenance of employee and client

records, inventory, and purchase office supplies.

Prepared monthly reports for client billing.

Prepared marketing information packets for prospective clients.

Answered phones, answered questions from prospective clients on loans and

procedures they must follow.

Followed up with loan companies regarding status on loans.

Skills

Coaching and Development

Managing

Skilled at assessing customer needs and finding win-win solutions

Effective and active listener, with strong problem solving skills, and account

maintenance techniques

Highly motivated and successful sales representative with a proven track record

for achieving results in Sales and Customer Care.

Strong negotiation skills, aggressively seek new business.

Proficiency in MS Word, Excel, Outlook, Sales Force

Fluent in Spanish.

Contact this candidate