Customer Service Sales
Resume:
Jocelyn Portobanco
Stevenson Ranch, CA 91381
Cell: 818-***-****
E-Mail: *************@*****.***
Career Overview
Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments with 2 years client interface experience.
Personable and responsible Cashier with 4 years in retail and customer service. Solid team player with upbeat, positive attitude.
Core Strengths
Strong organizational skills
Active listening skills
Sharp problem solver
Courteous demeanor
Energetic work attitude
Inventory control familiarity
Adaptive team player
Accomplishments
Customer Service
Researched, calmed and resolved potential client conflicts to prevent unsatisfactory experiences.
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Interface
Greeted customers upon entrance and handled all cash, check, and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
July 2012 to Current
Bed Bath and Beyond Valencia, CA
Sales / RTV /CDS Associate
Initiated verbal interaction with customers in order to ensure proficient product knowledge and a pleasant shopping experience. Often times assisted customers in finding out-of-stock items by completing online orders or arranged for a direct shipment from another sister store.
Took special orders in person and over the phone
Replenished merchandise shelves with items from the stockroom.
Organized the store by returning all merchandise to its proper place.
Stocked and rotated inventory regularly.
Regularly sought opportunities to up sell and add on additional merchandise.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Assisted customers in finding out-of-stock items.
Guaranteed positive customer experiences and resolved all customer complaints.
As an RTV and CDS associate, maintained direct interaction with both, customers and product vendors.
Processed merchandise returns and exchanges.
Successfully interacted with customers and retail buyers to expedite orders.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Organized weekly sales reports with Operational Manager to track product success.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
June 2011 to April 2011
Jamba Juice Glendale, CA
Cashier / Stocking
Developed highly empathetic client relationships
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
April 2010 to December 2010
Burbank Pizzeria-Catering Burbank, CA
Server / Waitress
Burbank Pizzeria often participated in large social events requiring catering. Withheld proper stocking techniques, assisted in preparing platters and maintained precise yet polite, customer interaction.
Educational Background
Glendale Community College Valencia, CA
Associate of Science Anthropology
College of the Canyons Valencia, CA
Associate of Science Anthropology
Continuing education in Medical Assistance
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