Manager Project

STEPHEN S. FOSTER

**** ***** ******** ******

Denver, Colorado 80210 ***********@*****.*** Mobile: 303-***-****

BACKGROUND SUMMARY

A highly motivated managerial technical professional with extensive experience in leading, directing, building and

managing an international organizational entity deploying business applications, software engineering services and

consulting solutions for small to Fortune 100 clients. Demonstrated success implementing operational solutions that

resolve complex business problems. Experience includes:

Executive Management Consulting & Implementation IT Operations Management

Project/Program Management Operational Deployment Consultative Selling

Technology Planning P&L Budgetary Responsibilities International Management

Software Development Business Process Business Development

Management Modeling/Design

PROFESSIONAL EXPERIENCE

Senior Project Management and Solutions Delivery

Directed, consulted and led teams on service and applications development initiatives performing due diligence,

applications deployment and program management engagements defining:

Business case, Budget development & management, Scope definition & requirements gathering, Enterprise

application requirements planning, Key implementation & long-term infrastructure enterprise-wide

applications planning, Baseline workflow & applications definitions, Resource planning and loading, Task

planning, Risk mitigation plans, Quality planning, KPI metric analysis, Communications planning, Status

reporting, Pilot projects, Operational transition planning, Change control management, User acceptance

testing plans, System & software deployment, Systems implementation rollout, Project sign offs

Systems implementation project experience including: requirements gathering, system vendor selection,

functional and technical solution design, business process design and workflow, testing and user acceptance,

deployment, and organizational change management

Developed and monitored project charter, work plans, work breakdown schedules, project milestone, status

reports, resource plans and budgets

Provided visionary and strategic leadership to successfully develop, implement and manage the mission critical

enterprise databases and subsequent systems used in various aspects for Operations, Regulatory Affairs,

Engineering, Public Relations

Strategically partnered with the Business Systems organization in the development of IT solutions that focused on

improving employee productivity and enhancements to customer service, mobile applications, web-based

applications, design systems, and interfaces between the database and other enterprise applications

Established a program management office (PMO), defining program and project processes, and implementing

processes and projects across multiple levels of the organization creating technical services team to serve as

architects across all projects

Project Management - Initiated, planed, designed, executed, monitored, controlled and implemented quality

deliverables while defining project objectives, scope, schedule and budget within a collaborative environment

Restructured PMO organization, creating technical services team to serve as architects across all projects

Assumed the primary responsibility for technology work stream leadership, development of deliverables and the

communication on project progress. Including management and hands-on work related to requirements gathering,

vendor selection and on-going management, technology solution design and development, testing, and

implementation

Application Lifecycle Management (ALM) Support - Provided leadership in the application change management

process with work request prioritization, business requirement management, test script management and

execution, defect management and implementation strategy and support

Lead manager and advisor identifying and creatively solving complex problems, design/restructure critical

processes, and fundamentally transformation in the way the organization utilized operational data for strategic

business decisions for capital and O/M budgets

Developed and implements reports utilizing the systems that accurately outline costs, department productivity,

data improvement opportunities, and efficiently support audit activities

Proactively identified, tracked and resolved issues, risks and dependencies associated with projects while

managing and communicating risks and issues to project team and senior leadership

STEPHEN FOSTER Page Two

Insured accurate and effective use of consistent standards and processes by enforcing continuous integration and

optimization in accordance with best practices

Worked with leadership to determine additional business areas which may find value in Software System,

leveraging the data and functionality to all applicable areas of the organization

Developed and implemented business strategies, operational plans and best practices to related job functions

Utilized knowledge of business operations to understand information needs of the organization and determine best

technology to meet the needs

Assumed primary responsibility for technology workstream leadership, development of deliverables and

communication on progress. Include management and hands-on work related to requirements gathering, vendor

selection and on-going management, technology solution design and development, testing, and implementation

Developed comprehensive communications strategies to ensure all appropriate team members and stakeholders

across the organization were abreast of project issues and status

Worked across the organization to lead the development and implementation of a holistic technology solution,

including requirements gathering, process re-engineering and design, system vendor selection and on-going

vendor management, system design, testing

Software Development/IT Operations/ Program & Project Management

Managed a staff of North American and Australian applications developers performing customized software

applications integrating with Oracle Spatial Data repositories, web services for interoperability of enterprise

engineering design applications

Directly managed a group of 8 implementation program managers, 4 global IT regional managers, multi-site

virtual staff of software applications developers, core group of business process analysts and project managers

Oversight of the teams of developers, technical and business contributors responsible for updating and

maintaining systems and products; end user support, training and process documentation; and the development

and implementation of system enhancement projects based on functional business requirements

Managed development teams customizing and integrating third party software applications for re-engineering

business processes for service and product enhancements

Developed and managed time phased project implementation plans identifying tasks, time frames, milestones,

resources, risk mitigation, quality and costs coupled with critical path identification and earned value

determinations

Performed software configuration, developed user acceptance testing scripts & conducted UAT

Chaired the IT strategic planning group and developed global organizations technology plans

Developed annual operating budgets, technology budgets, Cap Ex. and business plans for $25M department

Operational, P&L top and bottom line responsibility for seven operation sites located in Canada, Ireland, United

Kingdom and the United States

Managed program’s business fundamentals by conducting business analysis and business planning. Particularly in

the areas of gross margin, EBITA, revenue, earned value, KPI’s, customer service, service logistics and there

alignment with customer requirements and the business environment

Initiated and transitioned, from the ground up, 3 United Kingdom utility engineering data outsourcing operations,

resulting in combined 5 year annuity based revenue increase of $35M

Managed a $50M communications, outside plant engineering, data conversion/migration program and spatial

engineering solution involving joint service providers and system integrators

Directed 400 operational, managerial, technical and administrative support staff performing data acquisition, data

conversion, data migration and engineering business process outsourcing solutions and applications

Business Process Analysis/Program Definition Development

Gathered and defined applications requirements, developed functional and detailed design documents, program

requirements, operational roll out and communications plans with cross functional groups within client, business

development, finance and operational functional areas

Conducted workshops and requirements gathering sessions for software baseline development requirements for

business process engineering outsourcing models resulting in reducing client operational budgets by 30%.

Performed due-diligence consulting activities to develop gap analysis and continuous process improvement

transition plans and implementations

Devised audit programs, utilized by clients, for metric analysis in generating continuous process evaluation

improvement and refinement of business processes and delivered applications

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Architected and wrote internal company “Methods and Procedures” manual, resulting in structured methodology

for all business process outsourcing programs utilized by business development and operations

Created “Best Practices” SDLC operational procedures life cycle methodology for internal operational program

standardization

Generated enterprise resource plans, detailed project implementation plans, performance analysis applications and

cross functional team continuous process improvement plans

Business Development and Consultative Selling

Conducted business process due diligence activities and created opportunity assessment reports for clients in the

United Kingdom, Ireland, New Zealand, Canada, and the United States, resulting in increased revenue of $50M

Developed internal costing model for multi-year, multi million dollar annuity based programs, resulting in

comparative analysis financial model

Provided management and technical consulting to communications and utility clients deploying integrated spatial

data engineering design, work management, asset management, and trouble call applications

Coordinated and worked closely with business development and finance departments in creating proposals for

prospective clients resulting in increased revenue of over $50M

Human Resources and Employee Development

Created internal company project manager courses based on Project Management Institute (PMI) principals

Accomplished human resource objectives by identifying and recruiting, communicating job expectations and

coaching new talent, as needed, within the department

Worked with employees in the preparation of short and long range plans based on corporate goals and objectives

while designing and delivering corporate wide employee development programs

Technology Skills

Proficient in Microsoft Office applications including; Access, Excel, Project, Word, Outlook, PowerPoint and

Visio

ESRI ArcGIS, GE Smallworld, Bently Microstation, Autodesk AutoCAD, Oracle SQL

Project Management Professional (PMP)

WORK HISTORY

Xcel Energy 2013 - present

Manager Geospatial Technology & Data Integrity

Spatial Business Systems 2010 - 2012

Director, Technical Service

Sempra Energy 2009 - 2010

Contract Consultant, Data Conversion Manager

nSpire Health 2008 - 2009

Senior Clinical Solutions Project Manager

UDC, Denver, Colorado 2006 - 2008

Consulting Manager

ASI, San Antonio, Texas 2004 - 2005

Executive Account Manager

QC DATA, Inc., Englewood, Colorado 1998 - 2004

Vice President Operations Services (2000-2004)

Vice President World Wide Operations (1998-2000)

DAXXES, Denver, Colorado 1997 - 1998

Senior Program Manager

UGC CONSULTING/CONVERGENT GROUP, Denver, Colorado 1994 - 1997

Senior Technical Consultant/Program Manager

EDUCATION

BSBA, Production and Operations Management, The Ohio State University, Columbus, Ohio

Various executive level management seminars

Presidential Advisory Council, Colorado Heights University

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