Customer Service Medical Assistant

STEPHANIE A. SMITH

**** *. **** ****** *****: 317-***-****

Indianapolis, IN. Cell: 317-***-****

46256

***********@***.***

Executive Profile

Accomplished Executive with demonstrated ability to deliver mission-

critical results. Business savvy, professional with excellent communication

and interpersonal skills.

Core Accomplishments

Business Development:

Spearheaded acquisition of small fleet of motorcoaches for passenger

transport

Project Management:

Secured major account with Indianapolis Public Transportation Corp. to

provide fixed route transportation for the City of Indianapolis, which

resulted in adding another service capability to my company. Secured

contracts with regional casinos to provide transportation for inbound

gaming customers

Fiscal Management:

Managed all financial activities for my company including budget forecasts,

ongoing bookkeeping entries, expense reconciliation, financial statements

and employee payroll

Skill

Highlight

s

. 20+ years of demonstrated . Policy/Procedural Adherence

leadership ability

Excellent written and oral . Employee Recruitment &

communication skills Retention

. Expertise in logistical and . Human Resource Leadership

operational oversight

. Call Center, Dispatch and Customer . Travel Research/Sales &

Service Marketing

. Budgeting, Payroll and Fiscal . Safety and Regulatory

Management Compliance

. Proficiency in Microsoft Word, Excel, . Team Building and Staff

Access Motivation

Professional Experience

APRIA HEALTHCARE SERVICES, Indianapolis, Indiana

May 2013 to August 2013

Recurring Oxygen Specialist

Provision of customer service via the scheduling of recurring oxygen as

required through the patient needs and/or physician prescription

CLOCKWORK HOME SERVICES, Indianapolis, Indiana

July 2012 to December 2012

2 Dispatch Analyst

Management of Service Technicians from dispatch to completion of job

assignments for various HVAC, plumbing and electrical companies throughout

the USA

GREAT TRANSPORTATION ENTERPRISE, INC. Indianapolis, Indiana

August 1982 to

August 2011

President

Founded small business entity, managed and provided leadership a in an

office environment with up to seven (7) employees and a driver pool of up

to twenty five (25) employees

Provided maintenance oversight for a fleet of up to eight (8) over-the-road

passenger motorcoaches

Managed a Commercial Driver (CDL) roster, while overseeing the majority of

the company's Human

Resource support

Performed an abundance of administrative, clerical and data entry tasks

Computed and processed administrative and driver payroll

Gathered exposure to both DOT and FTA regulatory compliance

Involvement in logistics and dispatch for the provision of charter bus

transportation

Designed, sold and personally escorted group travel tours

Education

Indiana College of Business & Technology ( Business

Operations, Accounting, Office Machines, Medical Assistant &

Medical Terminology)

Dale Carnegie Course in Effective Speaking and Human

Relations

*** Educational Footnote: While I did not complete course studies at a

college or university, I contend that during a 29 year tenure as a small

business owner, I passionately and diligently earned a 'doctorate degree'

in Business Administration and Business Management from the Entrepreneurial

School of Experience & Hard Knocks! Undisputedly, that feat should be

recognized as a demonstration that education comes in forms other than a

college education. The assets and skills outlined within this resume

represent my college education in lieu of an actual degree!

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