Customer Service Manager

Jennifer Grubb

Bloomington, IN

****************@*****.*** - 812-***-****

WORK EXPERIENCE

reciever for at&t

select staffing/pts/modus link - Bloomington, IN - December 2012 to April 2013

Responsibilities

Gather, sort, and, replenished all tools and supplies needed for shift. Remove all batteries,sims chips and,

SD cards from phones and, sort/place those items into their correct bins. Find/enter all imei numbers, power

on or chage and then power on i-phones in order to get correct imei numbers and, then scan/enter/inventor

them into a computer based program. Tape up phones with broken touch screens. Then place each phone

into designated bin and send down the production/assymbly line. The official quata /goal number of phones

to enter in a shift was/is 400 phones per shift.

Accomplishments

I was able to meet the idea/goal number of phones in a shift and, then exceed that number by thirty percent.

Skills Used

Typing, data entry, factory/wearhouse assembly line, fast paced, teamwork, basic math skills and memory

skills.

Front Desk Clerk/ Night Auditor

Scottish Inn - Bloomington, IN - April 2012 to September 2012

Responsibilities

Count drawer upon opening/ closing, answer multiple phone lines, transfer calls to desired location, handle

customer requests & complaints, draw up cleaning orders/requests housekeeping, enter reservations for future

customer lodging & enter them into a computer based program, run reports on c/c machine, check and list

vacancies, run reports for nightly audits.

Accomplishments

I was able to make a big impact in the short time I was there. I made asst mngr within the first month of my

employment with the company. I was even offered a full time job doing the same exact job description by the

owner of the company however; the job was unfortunately in another state at another one of his hotels. I was

even offered a pay raise and an incentive sign on bonus.

Skills Used

Basic knowledge of typing, word processing, data base, speed sheets and basic general computing skills.

Knowledge of multiple phone lines. Excellent customer service skills.

Suporvisor

Hot Springs Resort & Spa - Hot Springs, NC - April 1999 to October 2004

Responsibilities

Answer multiple phone lines & transfer calls to multiple extensions, take customers information over the phone

including c/c info and then place authorization holds on the c/c in the amount of the first nights stay in order

to insure their reseation. Handle all customer requests & complaints. Handle all refunds cash/check/& or c/

c. Write up any and all Maintnance and housekeeping slips and work orders. Plan and coordinate all special

events and rallys. Greet each customer, & type up and send out any and all thank you or sympathy letters

to the companies valued regulars.

Accomplishments

I started as a store clerk and, within the first year I was promoted to asst mngr of the store. I was then

promoted to reservations department within the second year of the company hiring me. Once I had worked

in the reservation department of the resort for approximately five months I was promoted once again but, this

time I was promoted all the way up to suporvisor!

Skills Used

Basic math skills, exceptional customer service skills, intermediate data base skills, intermediate knowledge of

Microsoft word/excellent, excellent receptionist skills in multiple phone lines/transfers. Excellent organization/

planning skills and, intermediate presentation skills.

Assistant Store Manager

HotSprings Resort campstore - Hot Springs, NC - April 1999 to October 2004

Responsibilities

Meet/greet customers, answer/transfer multiple phone lines, count drawer upon opening/closing shift, handle

ious, handle returns/complaints, order groceries/tobacco products/misc items needed, check in vendors, scan/

inventory all groceries/tobacco products/misc items, enter all incoming items into computer based inventory

program and, make sure that all items in store are able to be scanned by store clerk/cashier. Create detailed

lists with plu's for all unscanable deli items in store. Create/print scanable labels for items without barcodes.

Do all monthly inventory counts for store/deli merchandise. Type/print inventory reports and speeds sheets.

Create/print documents for certain special events/store hours/daily specials. Stock/front shelves & coolers.

Draw up/print employee schedules.

Accomplishments

I was only there for what I consider to be a very short period of time before I was promoted to team leader. I

was then promoted again to asstant manager within my first year of employment with the company.

Skills Used

Exceptional customer servise skills, excellent math skills, knowledge of computer based phone orders for

groceries/misc scales items, knowledge of multiple phone lines, intermediate computer skills, goal oriented,

intermediate programming skills (word processing, excel & power point), intermediate typing skills, knowledge

of scanning computer based programs, exceptional leader skills, excellent communication skills.

EDUCATION

associate in computer technology/programmer analyst

Ivy Tech Community College - Bloomington, IN

2009 to 2011

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