Administrative Assistant Customer Service

Patricia DeRienzo

*** **. ******** ******

West Orange, NJ 07052

973-***-**** cell

***********@*****.***

Experienced Insurance/Brokerage Account Management professional with superior skills

in Professional Liability insurance. Well versed in client services, account management

and operations. Outstanding job performance ratings and attendance record indicates

commitment and dedication. Highly focused and result-oriented office professional, who

successfully supports complex and deadline-driven operations. Detail oriented with

strong problem solving and computer skills to make a significant contribution. I am a

flexible team player with strong interpersonal skills and outstanding customer service.

Licenses: NJ Property & Casualty Producer License

NJ Real Estate License

Technical Skills: Microsoft Outlook Applications (Word, Excel, PowerPoint)

Applied System (TAM)

PROFESSIONAL EXPERIENCE

Assured Partners Inc. / Herbert L. Jamison & Co., LLP, West Orange, NJ

Account Executive (Lawyers Professional Insurance Services Division)

2013 – Present

• Implement marketing strategies and search out cross sell opportunities.

• Prepares new and renewal accounts for marketing and placement.

• Responsible for policy processing of assigned book of business.

• Handles client inquiries of all types.

• Handles accounts’ typical daily service activities including binders, endorsements,

certificate of insurance, invoicing, etc.

• Create renewal proposals, and handle other renewal activities.

• Mange the premium collection process and handle accounting issues.

• Assist clients with claims.

• Assist placement of Employment Practices Liability.

• Review renewal and new business applications and obtain outstanding underwriting

requirements.

• Negotiate the best terms on behalf of the client.

Technical Assistant / Junior Account Manager (Lawyers Professional Insurance Services Division) 2004 –

2013

• Provide technical expertise in coordinating the inside service of new and existing clients

through sales, account development, and problem solving.

• Respond to underwriters’ requests and questions.

• Prepares new and renewal accounts for marketing and placement.

• Produce certificates of insurance, endorsements, and other related items while verifying

their accuracy.

• Prepare summaries of insurance, schedules, and proposals.

• Manage the premium collection process and handle all accounting issues.

Patricia DeRienzo

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Administrative/ Assistant (Lawyers Professional Insurance Services Division)

2001 – 2004

• Provide clerical and technical support to clients to reach agency’s strategic business

goals.

• Respond to customer requests for information, documents and general insurance

inquiries.

• Organizes and maintains file system, and files correspondence and other records.

3B International, Totowa, NJ (Based out of Nordstrom’s, Short, Hills, NJ)

Fragrance Sales Specialist

03/13 to Present (Part-Time)

• Building brand awareness and increase sales through product presentation.

• Build in-store relationships with all levels of management and selling teams.

• Work in front of the counter and approach all customers immediately.

• Ensure counter is adequately stocked, cleaned and properly merchandised.

• Samples to customers.

• Inventory maintenance.

• Counter displays and in-store product and gift placement.

• Build relationships with new clients and maintain a target customer list for marketing offers.

• Close sales and achieve budget goals.

Organon, Inc., (Akzo Nobel) Pharmaceutical Division, West Orange, NJ

Administrative Assistant (Medical Services)

10/1999 – 05/2001

• Prepare letters, memos and reports.

• Maintaining calendars for the staff of Medical personnel.

• Prepared expense reports and purchase requisitions.

• Maintaining of departmental files.

• Answer, screen & transfer inbound phone calls.

• Prepare written responses to routine inquiries.

• Schedule and coordinate meetings, appointments and travel arrangements for managers

or staff.

• Prepare agendas for meetings and prepare schedules.

• Record, compile, transcribe and distribute minutes of meetings.

• Open, sort and distribute incoming correspondence.

• Maintain office supply inventory.

Coldwell Banker Realtors, Short Hills, NJ

Real Estate Administrative Assistant

01/1998 – 10/1999

• Telephone interaction with sellers/buyers, financial institutions, attorneys and contractors.

• Handling all direct mailings, using a real estate computer database for listing and

administrative work.(MLS)

Patricia DeRienzo

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• Showing homes to potential buyers, and also working with sellers to maximize their homes

for purchase.

• Phone marketing.

• Solicit and compile listings of available properties.

• Visit properties to assess them before showing them to clients.

• Arrange meetings between buyers and sellers when details of transactions need to be

negotiated.

• Confer with escrow companies, lenders, home inspectors, and pest control operators to

ensure that terms and conditions of purchase agreements are met before closing dates.

• Provide clerical and technical support to reach agency’s strategic business goals.

Education: American School of Business (Real Estate and Property & Casualty

Insurance)

Roberts-Walsh Business School (Legal Secretarial Degree)

Contact this candidate