Customer Service Sales
Resume:
Ronald Q. Willis
Akron, OH. *****
*************@*****.***
Objective:
To obtain a challenging position, with the opportunity for professional growth
based upon performance that will utilize my abilities developed through my
education, experience, and work history.
Qualifications:
Ten years of customer service sales, clerical and coordinating facility projects,
sales management, fluent in Excel, Word, PowerPoint, and Microsoft Office
Suite.
Knowledge of industrial and commercial paint, roofing, vinyl and aluminum
siding, carpentry, painting, concrete chime mixing, inventory, stock and
distribution of materials, lifting over 80 pounds, pressure washing, and tow motor
Education:
Firestone High School, 333 Rampart Ave, Akron OH. 44313/ College Preparatory
Kent State University, 500 E Main St. Kent OH.44242/ General Technology
Employment:
Invacare HCS & Comdoc Xerox – 03/2011 to 3/2013
Select Staffing-2 assignments Invacare HCS (1655 Brittain Rd, Ste B, Akron, OH
44310)resulting in fulltime employment at Comdoc/Xerox corporate headquarters
(3458 Massillon Rd, Uniontown, OH.,44685)
Invacare- 2010-2012
• Provided telephone customer service and relations
• Insurance and medical information data entry
• Medical Insurance and medical billing system manipulation for multinational company
• Experience with industry standard medical systems, i.e. Bright tree, Medsage
• HIPAA law certified and trained
• Medical supply support for cornerstone medical and other sleep department companies
Comdoc/corporate office (supply solutions team) 2012-2013
• Inbound and outbound account management for sales and distribution
• Account management
• Inventory regulation
• Customer support
• Inventory management systems
distribution center
• Delivery technician of commercial document management systems
• On site customer service and installation
• Delivery coordination
• Distribution center delivery maintenance assistance
Plus One Communications- 08/2009 to 11/2010
1115 South Main Street Akron, OH. 44301
• Telephone customer service for Cox Communication
• Provides specific Cox billing and channel manipulation information
• Scheduling of technicians and handling customer complaints
• Processing of sensitive customer personal and financial information
• Inav and Icoms information systems certified
• Excel and word manipulation
Overstreet Financial Group-05/2007 to 08/2009
2858 S. Arlington Rd., Suite 201, Akron, OH. 44312
• Office management with direct communication with owner
• Clerical including, scheduling clients, phone, internet, and fax
• Creating invoices, entering client data, information management
Customer service
• Correspondence between clients as well as IRS, handling highly confidential information
and data.
• Excel,Word, PowerPoint presentations,Outlook scheduling, and QuickBooks
• Sales management, generating $50,000 in returning clients
Home Ownership Maintenance Enterprise- 06/2005 to 11/2010
P.O. Box 8383 Akron, OH. 44320
• Industrial and commercial paint supplier
• On and off-site job coordination
• Office management including scheduling, correspondence, and customer service
• Contractor coating consultations and on site job management
• Generated $175,000 in business clientele
Willis Painting and Construction- 06/1996 to 07/2007
496 Ritchie Ave Akron, OH.44320
• On-site job foreman
• Repair/replace doors, windows, walls, floor, ceilings, roofs, furniture, cabinetry and
remodeling work as required
• Complete roofing, vinyl and aluminum siding projects
• Repair interior walls, wall coverings and ceilings by patching drywall, replacing wood or
wall coverings or texture and painting
• Sales on commission basis
References:
Marissa Jordan/ Select Staffing- 330-***-****
Renea Woods/ Overstreet Financial Group –accountant 330-***-****
Gloria Harris/ Home Ownership Maintenance Enterprise-Owner 330-***-****
Thomas Scrivens/ Wal- Mart -Dept. Manager 330-***-****
Collin Evans/Plus One -Communications Mgr. (330) 330-***-****
Contact this candidate