Customer Service Project
Resume:
Surabhi Surabhi
Cell: 647-***-****
**.********@*****.***
Dear Recruiter,
I graduated last year from Sheridan College with Computer Programmer diploma. As academic
experience I have successfully completed a number of projects using a following languages, including Java,
C#, HTML5, PHP, JQuery, JavaScript, AJAX and CSS3. Good understanding of responsive design and
designing for different platforms and operating system. Some of other projects consist of business case
studies and project analysis that I made in System Analysis SDLC using and Project Management (PMP)
courses. I have gained knowledge of different operating systems during my studies. I am very good at
learning new software and using them. I have extensively used Microsoft products, including Excel, Word,
PowerPoint, Access, Project and Visio.
Having good understanding of Internet structure such as TCP/IP, DNS, FTP, web browsing, email, switches
and router.
The enclosed resume will provide you with more information regarding my skills and accomplishments. I
welcome the opportunity to speak with you in person or over the phone to further discuss how my skills could
meet your needs.
I would appreciate the opportunity to further discuss my skills and qualifications in a personal interview.
Thank you for your consideration. I look forward to hearing from you in the near future.
Sincerely,
Surabhi Surabhi
Enclosed: Resume
Surabhi Surabhi
Professional Profile
As an IT student who is passionate about what I do, seeking a challenging full time position in reputed
company, customer service oriented; well organized, creative and passionate about technology.
Technical Skills
• Programming languages: C#, Java, ASP.net
• Scripting Languages: JavaScript, J Query, AJAX, XML, HTML/HTML5 and CSS/CSS3, Bash
Scripting
Networking and Security:
•
o Familiar with TCP/IP protocols and OSI layers and different network security techniques
o Knowledge of how Internet works, Servers, Routers, Switches
o Understanding of Domain and DNS
Databases:
•
o Created query databases to generate management reports
o Familiar creating views and Accessing and running SQL scripts
Web Technology skills:
•
o Designed and implemented web sites
o Capable of creating responsive design for different platforms and devices
o Knowledge of mobile web technologies
• Technologies:
o Operating Systems: Windows98/XP/7/Linux/Unix/MAC
o Software: Microsoft Office 2003/07/10, Microsoft Project 2010, Microsoft Visual Studio 2010,
Edit plus, Net Beans, Eclipse, SQL Server Management Studio 2008, Notepad++, Komodo Edit 6,
Microsoft Office Visio 2007, IBM Rational System Architect and GNS3 Virtual Box
o Networking: TCP/IP, DNS, FTP
Other Skills
• Quick learner able to pick up new software and programs easily.
• Excellent customer service skills with over 2 years’ experience. Enjoy helping people and meet their
needs, answer questions and queries efficiently and effectively
Experience working in teams of 2 3 students to achieve project goals
•
Strong Internet research skills in terms of attain knowledge.
•
Surabhi Surabhi
• Good communication skills, able to make a impressed conversation with any background person.
• Contribute to the successful competition of the project management principles in use.
Education
Computer Programmer (Jan 2011 Aug 2013)
Sheridan College, Brampton, ON
Academic Projects
Designed a calculator using Java
•
Used java programming to create a file system
•
Used HTML, CSS, HTML5, JQuery and JavaScript languages to design small projects.
•
Able to design, build, and query database utilizing MS Access and MySQL
•
Completed a business case study in the System Analysis and Design course, which involved creating
•
context diagrams and child diagrams using IBM System Architect CASE Tool software
• Experienced in troubleshooting on routers and switches.
Work Experience
Tim Horton’s (September 2012 Present)
Millcreek Dr. Mississauga, ON
Provided excellent customer service so that each customer concerns were addressed
•
and they would leave the service satisfied
Cashier, using a computer register, processing cash debit or credit transaction
•
Constantly faced the challenge of dealing with multiple tasks in a high pressure
•
environment
Packer (2011 August 2012)
Haddad Bakery, Brampton, ON
Develop delivery strong punctual abilities
•
Developed strong team working skills to accomplish fast pace duties
•
Vendor (2011 June 2012)
Indian Jewelry, Brampton, ON
Sell jewelry at various events and functions
•
Met daily sales quotas while participating up selling and showcasing benefits of the
•
products to consumers based their individual needs
Developed responsibility with cash management and store opening/closing
•
Surabhi Surabhi
Activities and hobbies
• Learning about new software and testing new software.
• Troubleshooting software issues for family and friends.
• Learning about new technology.
Contact this candidate