Administrative Assistant/Operations Manager
Resume:
JASNA CUK
* *** ***, ******* *****, CA *****
********@*****.***
EXPERIENCE:
PM Realty Group, LP- Administrative Assistant/ Operations Manager
September 2010 - Present
Assist with managing over circa 1.5 million square feet of
industrial, retail and class A&B high rise office buildings for
American Real Estate Advisors, KBS Realty, Lee Ventures and Cordes &
Company. Responsible for the daily operations of my assigned
portfolio, which include the following responsibilities:
. Assist Senior Property Manager and several Property Managers with
the overall efficient operation of the property in order to
maintain high tenant satisfaction and positive public image of the
property.
. Research and resolve daily tenant concerns regarding property
tenant services by communicating with tenants on the phone, in
writing,
or in person, in order to maintain high tenant satisfaction.
. Monitor the performance of contractors working on the property
daily in order to ensure adherence to work orders and the budgets.
. Assist in preparing the annual budget for the property by
gathering expense information throughout the year, calculating
future expenses based on historical information and competitively
bidding out contract services.
. Perform accounting duties (accounts receivable, accounts payable,
rental updates, late fee reports, billing adjustments, etc.)
. Assist in the preparation of monthly property financial reports
(such as variance and activity reports) for corporate office.
. Complete a portion of the monthly reports such as insurance
reports, stacking plans, aging and late fee reports for all the
properties.
. Assist in the collection of tenant delinquencies by contacting
the tenant and/or their respective accounting department in order
to ensure prompt payment.
. During a manager's absence, directly supervise all building
contractors working on the property and directly supervise all
personnel.
. Responsible for contacting, updating and keeping current all tenant
and vendor insurance.
. Assist in the administration of tenant leases by abstracting
leases and sending lease packages to ownership.
. Responsible for developing and executing all vendor service
contracts for my assigned portfolio.
. Attend and participate in the Owners Association meetings, took
meeting minute notes, and assist in preparation of meeting
packages to owners.
. Prepared capital expenditures for ownerships approval.
. Assist with coordination of tenant events and seasonal d cor.
. Familiar with all aspects of Microsoft Applications, adept in all
aspects of MRI, processed Angus work orders, managed Energy Star
Compliance, etc.
. Responsible for all office duties such as answering and routing
all incoming calls for a high call volume company, ordering all
office supplies, opening and distributing all incoming mail,
keeping files up to date and filing.
Wachovia Bank/Wells Fargo, Irvine, CA - Training Coordinator
May 2007 - Feb 2010
. Supported a professional learning environment that provided a
quality learning experience.
. Processed site reservations in the Training Room Scheduling
System for internal customers. E-mailed confirmations and
followed up with the customer.
. Communicated and booked travel arrangements for all traveling
participants in California, Arizona, and Nevada.
. Cleared expenses purchased on my corporate card with a $10,000
credit limit.
. Greeted and directed visitors coming into the training site.
. Ensured upkeep of training site is accordance to company
standards.
. Communicated effectively with facilitators in reference to
materials, classroom assignments and general needs.
. Processed training materials upon arrival.
. Ordered supplies for training site.
. Processed incoming and outgoing mail including overnight
deliveries.
. Recipient of Shared Success Awards and Human Resources Marble
Award for Unmatched Customer Service, Exceeding Expectations, and
Teamwork for Shared Success.
CompUSA Inc. - Customer Service Manager
September 2000 - May 2007
. Handled daily payroll entries weekly for 65 plus employees.
. Conducted internal audits
. Managed 15-20 cashiers including three supervisors
. Effectively developed and implemented a monthly schedule that
maximized customer service and controlled payroll costs.
. Held a monthly meeting with team members
. Consistently ranked top performing manager in the region
. Successfully recruited, trained, and supervised front end
employees
. Effectively worked with customers to help solve problems
. Improved profitability by working with team members to increase
services sold and items per ticket
. Responsible for all cash office functions including daily
reconciliation of vault, deposits, and reports.
. Perform all training, evaluations, and reviews for my team
members
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