ASHLEY BLUE

Alpharetta, Georgia *****

acd667@r.postjobfree.com • 630-***-****

SUMMARY OF QUALIFICATIONS

Highly skilled at building rapport quickly, resolving conflict, and identifying client needs by

using my critical thinking skills.

Dynamic and result-oriented individual with a number of years of customer service experience,

attending to customer needs and resolving customer issues.

Highly analytical and project-oriented worker with a high level of enthusiasm, creativity and

attention to detail.

Critical thinker.

Administrator

EDUCATION

Lincoln College of Technology: Studying Medical coding

National Louis University: Studied Business Science Management. 2yrs

Lake Park High School: Diploma

PROFESSIONAL EXPERIENCE

VERIZON WIRELESS June 2007 to Present

Current position: Relationship Manager Coordinator

Responsibilities include Defuse intense situations with customers and locate applicable resources

for problem resolution by interfacing daily with internal partners in management, billing and

technical support.

Mentor and train new agents on customer service basics and how to remain calm during stressful

situations.

Complete voluntary customer service training in order to enhance customer satisfaction and

improve productivity.

Ensure customer retention by offering customers additional Verizon Wireless products and

services.

Saving High Valued customers.

Answering a high volume of customer calls, listening attentively, and responding to product and

billing inquires.

JP MORGAN CHASE September 2005 to April 2007

Last Position held: Customer Service Representative

Answered incoming calls and responded to customer inquiries regarding checking and savings

accounts, credit cards and mortgage loans.

Researched customer disputes, negotiated payment plans and worked with customers to resolve

delinquent accounts.

Educated customers on available Chase rewards programs and initiated account setup.

FEDERAL EXPRESS May 2003 to February 2005

Last Position held: Data Base Entry

Tracked and maintained damaged and suspicious packages in a weekly report and supplied

findings to management.

Ensured security requirements were consistently followed, applied and enforced.

Communicated with customers and responded to inquiries in a timely manner.

Operated mail service equipment including postage machines and bar coders to assist with

collecting and sorting incoming mail.

JCPENNEY October 1999 to June 2002

Last Position held: Cashier and stock clerk.

.

Responsibilities included helping customers locate merchandise and finalizing sales transactions.

Organized stock room, replenished, restocked, and updated ticket prices and merchandise signs

throughout the store.

SOFTWARE EXPERIENCE

Proficient with Microsoft Office Products (Excel, PowerPoint, Word)

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