Customer Service Manager
Resume:
Cheyenne Mitchum
*** *. ******* ****. *********, TX.
****************@*****.***
Employment History
Elevate Promotions
Current
Owner/President
Oversee all areas of event promoting, public relations, hosting and
bookings. Organize, promote, market and advertise events throughout the
DFW metroplex. Maximize social media (Facebook, Twitter, Instagram and
LinkedIn) to drive ticket sales and increase exposure within certain
demographics. In charge of all hiring, onborading staff. Booking events for
festivals, and venues. Booking people (dj's,celebrities, etc) Staffing
events, etc.
Public House
10/2012-12/2013
Office Manager/Bar Manager
Manage all inventories necessary for daily operations of the bars. Work
with other local bars regarding marketing ideas in an effort to increase
patron flow to the area. Work with vendors to ensure all inventory is
received and stocked in a timely manner. Responsible for all staff payroll
and tips, in addition to staff moral and development. Oversaw cash
deposits, withdrawals, inventory audits and opening/closing procedures.
Oversaw bar at night, and oversaw employees. In charge of all hiring, and
firing and on boarding processes.
Oozles Jewelry Store
8/2012-12/2012
Assistant Manager
Responsibilities included, but not limited to shipping and receiving
quality control, payment processing utilizing Quickbooks. Assisted with
store opening and closing procedures and front office cash register
operation.
RyCo Med Review 7/2011-
8/2012
Office Assistant
Working directly with insurance adjusters and doctors in an effort to
increase customer satisfaction around RyCo's billing and invoicing
procedures, customer service and client care. Was also responsible for
maintaining office supplies, mail distribution, data entry, and
correspondences via email and telephone. Worked extensively with Microsoft
Word, Microsoft Excel and Quickbooks.
Journeys 4/2010-
7/2011
Assistant Manager
Responsibilities included, but not limited to store opening and closing,
stock room and sales floor inventory and product placement, greeting
customers including answering phones and answering customer inquiries.
Responded to the majority of routine billing questions and issues regarding
customer service and payment procedures. In charge of hiring process, new
hires.
Air One Enviromental 7-2009-
1/2011
Office Assistant
Responsible for answering all incoming calls, scheduling, customer follow-
ups, complaints and invoicing. Maintained office supplies, payroll, client
files and mail. Utilized Microsoft Word, Microsoft Excel and Quickbooks.
Geek On Wheels 6/2008-
7/2009
Office Assistant
Responsible for all company correspondence via email and telephone. Worked
with technicians on scheduling, completing client paperwork, billing and
data entry regarding such. Assist with client calls in an effort to
increase computer and computer accessory sales.
Education
2006-2009
Billy Ryan High School
Diploma received.
2009-2010
North Central Texas College
Business major
Volunteer Work
Seventeen Magazine- 2013
Working with the magazine events, fashion shows as event staff, make-up
artist, promotions, etc.
Ryan Blakely White scholarship - 2012
Helping to raise money for scholarship, helped organize and held an all
volunteer festival, car-washes, bake sales, promoting the scholarship
through news, local papers, etc.
Irving Bible Church Youth Services - 2010-2012
Sunday school teaching, running church daycare, volunteering for church
events, helping with youth counseling, etc.
Professional References
Mitch Wilson Former Manager 940-***-****
Karen Faulkner Former Manager 940-***-****
Wes Trimble Business Associate 817-372-
3142
More references available upon request.
Contact this candidate