Customer Service Software
Resume:
Alec J. Medearis
Henderson, NV 89044
**********@*****.***
Certifications: CCENT (Cisco Certified Entry Networking Technician), CompTIA Security+,
Cisco Certified Networking Associate (CCNA, projected June 2014), CIW Web
Design Specialist & JavaScript Specialist
Education
2013 – 2015 Western Governors University, Fully-online
Bachelors in IT – Network Administration (in progress).
2012 – 2013 Tacoma Community College, Tacoma, WA
Associates Degree in Networking & Cyber Security
Certificates: Help Desk, Customer Service, Technical Support and Network
Support
Experience
04/2014 to Present FastFit360, Las Vegas, NV
Software Tester
• Responsible for testing new software implementation before release to
existing client base.
• Implement testing in various OS’s and OS versions (Windows XP,
Vista, 7, 8, 8.1, Mac OSX Tiger through Mavericks).
• Conduct testing in a browser stack environment to utilize various
browsers and browser versions (IE, Chrome, Firefox).
• Utilize the Jira ticketing system to communicate issues/bugs with
offsite developers.
01/2014 to 03/2014 FastFit360, Las Vegas, NV
Lead Generator
• Researched new fashion/apparel companies
• Added new company info into MySQL database.
• Establish new and lasting relationships with high-level representatives
of new fashion/apparel companies through email and phone
correspondence.
09/2007 to 11/2013 Victory Outreach Church, Tacoma, WA
Audio/Visual Department Supervisor
• Operated PCs and soundboard/mixer for church services and events.
• Performed upkeep on church and church member computers and
networking equipment.
Setup sound equipment for various events, in and outside the church.
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04/2013 to 06/2013 2bridges Tech, Tacoma, WA
Intern
• Built physical firewalls and configured operating system
(PfSense/Linux) for administration.
• Built and configured Asterisk PBX systems for clients.
• Researched Linux and JavaScript commands for developing
applications for digital/IP phone systems.
• Created walkthroughs of every project for future intern use.
09/2007 to 01/2012 Victory Outreach Christian Recovery Home, Tacoma, WA
Staff
Managerial position, maintaining general order in a close-knit environment of individuals trying
•
to better their lives.
Provided general counseling services for men going through drug/alcohol-abuse recovery.
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Job upkeep: making sure the home always had income with job connections for its members.
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03/2006 to 06/2007 Albertsons/SUPERVALU, Brea, CA
Palletizer/Loader
Stacked product on pallets to be distributed to various grocery stores throughout the region.
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Loaded product pallets onto trucks with an electric pallet jack.
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Passed the mandatory electric pallet jack certification test.
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Trained new hires in the basics of proper palletizing.
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Skills & Qualifications
12 years of experience with desktop systems administration, information technology
management and Local Area Network connectivity troubleshooting.
Detail-oriented and customer-centric with stellar customer support
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skills.
Networking: Skilled in the server and account management for Server
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2003 and 2008 Active Directory environment.
Software: Microsoft OS: XP, Vista, Windows 7, and Server 2003 &
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2008; Microsoft Office Suite: 2007, 2010 and 2013.
Hardware: Repair and troubleshoot PC hardware, complete hardware
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and application inventories, install new hard drives, RAM, monitor,
and desktop or laptop.
Excellent interpersonal communication skills; highly-skilled writer and
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communicator.
Contact this candidate