Customer Service High School

JAMES RODRIGUEZ

* ******** ****** ******, *** York, NY 10950

Cell phone: 646-***-****, Home: 845-***-****, E-mail: *****.************@*****.***

OBJECTIVE

Seeking a position where I can gain new experiences and challenges, having the opportunity to apply my knowledge and abilities toward

the success of progressing within in the company.

EDUCATION

New Design High School New York, New York

High School Diploma

September 2008 - June 2012

CERTIFACATION & LICENSE

Registered New York State Security Guard

EXPERIENCE

Apollo Security, West Nyack, NY

Security Guard January 2014- Present

• Controls access to client facility; assists visitors with a legitimate need to gain entry to the facility; screens visitors and client

employees in an efficient manner in order to expedite their admittance to the facility.

• Provides an atmosphere in which all client employees and visitors know that the client responds to and cares about their needs;

provides a courteous, respectful and pleasant interaction with each client employee and visitor as perceived from their point of

view; presents a good image of the client and its security department.

• Communicates in a manner that is open, honest and responsive in all situations; to the extent authorized, provides information

regarding the facility and surrounding area as requested by visitors.

• Monitors entrances and exits; prevents unapproved or unlawful entry; controls entrances, the movement of people and vehicles,

and parking; operates a gate and examines vehicle contents; monitors remote entrances using closed circuit television; operates

remote access devices; in a calm manner directs persons who cause a disturbance to leave the property.

• Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked

ingress and egress, mechanical problems, and unauthorized persons; inspects buildings and grounds using appropriate

equipment and protective gear.

• Prepares logs or reports as required for post; writes or types reports or enters information in a computer using standard

grammar; inspects security control logs and takes action as required.

• Observes and reports incidents or suspicious activity to client representatives, company management, life/safety personnel or

public safety authorities as appropriate for the circumstances and/or as required by the post.

• Responds to emergencies in an orderly manner utilizing proper training and following all SOPs.

• Carries out specific tasks and duties of a similar nature and scope as required for the assigned post.

Hershey’s, New York, NY

Cashier/ Sales & Stock Associate July 2013 - December 2013

• Handled all cash and credit card transactions; additionally, responsible for balancing register.

• Unloaded delivery truck, opened and unpacked merchandise and helped customers with questions & directions.

• Handled safely & securely the stockroom merchandise, products or material.

• Actively worked with candy & very few garments placing items on displays.

Mango, New York, NY

Cashier/ Sales& Stock Advisor April 2012 - December 2012

• Actively worked with garments, including processing, stocking, replenishing, folding, hanging, display and merchandising per

Mango guidelines to maximize selling opportunities.

• Reported and handled all required transactions, issues receipts, packed merchandise and handled cash transactions.

• Unloaded delivery truck, received, opened and unpacked merchandise and labeled merchandise with security tags.

• Physically inspected the products and merchandise for damages or breakages.

SKILLS

• Proficient in Microsoft Word, Excel and PowerPoint; Internet applications

• Cash handling, customer service, organized, disciplined and goal oriented.

• Excellent communication and interpersonal skills.

• Great at multi-tasking, dedicated, trustworthy and versatile team player.

Contact this candidate