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Customer Service Quality Control

Location:
United States
Posted:
May 19, 2014

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Resume:

Objective: Looking for the position in a well reputed organization where I

can utilize my expertise for the benefit of the company. I am an educated,

experienced, and well rounded individual who exercises a meticulous and

methodical approach when working. My reliability, communication skills,

responsibility and friendly nature are other assets that will benefit the

company.

Personal Achievements

Graduated with Bachelors of Science in Biology and minor in Chemistry

UTA College of Science Dean's List 2010-11, 2011-2012

Honor Roll GPA 3.8

Employment History

Quality Control, April 2013-present

Premium Waters Inc.

5651 Alliance Gateway Fwy. #100, TX 76178, Fort Worth, TX

Responsibilities:

I insure that our product, bottled drinking water, is safe and reliable by

means of biological, chemical, and physical analysis. I oversee the

manufacturing process and our employees to insure that SQF and HACCP is

strictly followed. I am also directly involved in the manufacturing

process. I conduct water processing which includes monitoring and

maintaining RO units, distillers and Ozone units. I batch minerals and

flavored water, schedule and unload spring water tanker deliveries. I also

train and delegate tasks to employees in my department.

Laboratory techniques:

Agar plating (PCA and PDA), and reading

yest and mold plating

Microscopic analysis of biological agents

HPC, and coliform Colilert-18

chemical analysis of impurities and additives such as manganese,

chlorine/chloride, fluoride, nitrates, sodium, and ozone.

Acid base titration

pH, TDS, and Turbidity monitoring

Salesman, Jan 2009- Feb 2011

Fry's Electronics

102 East I-20. Arlington, TX Phone 817-***-****

Responsibilities included the sales of computer hardware, routers, home

security systems, and other various merchandise. Wrote quotes and logged

customer's information. Closed and opened the department. Restocked, took

inventory, and cleaned department.

Built customer relationships and educated customers about computer

maintenance.

After the first year of working as a sales (floor) associate I was promoted

to a salesman position where I weekly earned a spot among the top three

salesmen within the department.

Customer service associate, 2007-2009

Lowes Home Improvement

1901 U.S. 287, Mansfield, Tx 76063. Phone 817-***-****

. Responsibilities included customer service, the maintenance and

upkeep of my respective department, plumbing/lawn and garden restocking of

merchandise.

Volunteer:

Volunteered (April- May 2012) at Dr. Jay M. Butterman D.O.

scheduled appointments, entered patient information data, helped with

various front office tasks.

Education

University of Texas at Arlington - Arlington, Texas

Bachelor of Science in Biology, and minor in Chemistry

Tarrant County Community College- Texas

Undergraduate Courses

Advanced Level Biology/Chemistry subjects included:

Organic Chemistry I and II

Biochemistry I

Biochemistry II

Biostatistics

Microbiology

Genetics

Essentials of Genomics

Virology

Toxicology

Practical skills gained so far during my degree:

Chemistry Related:

Thin Layer Chromatography

Gas Chromatography

Mass Spectroscopy

NMR Spectroscopy

Solid phase & solvent extraction

Separation of mixtures via Acid Base Extraction

Distillation, Titrations

IR spectra & analysis

Forensics:

Blood spatter analysis

Christmas Tree staining and microscopic examination of

semen

Crime scene mock ups

Evidence collection and chain of custody

DNA Extraction

Serology

Professional References

Dr. Jay Butterman

Psychiatrist, supervisor during volunteer work

Work: 817-***-****

E-mail: acd65t@r.postjobfree.com

Mr. Cipriano

CO-worker

cell: 817-***-****

Mr. Ryan Brunston

Former Co-worker, Fry's elctronics

Cell: 817-***-****

Personal References

Hunter Erickson, 817-***-****

Tara Erickson, 817-***-****



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