Logistics Professional

RICHARD MCLAUCHLIN CLARK **** FLOWERING DOGWOOD LANE

CHARLOTTE, NC 28270

Phone: 704-***-****

E-mail: ***********@*****.***

SUMMARY

More than 16 years of operations, sales, consulting, and management experience in third-party

logistics (3PL) and distribution. Specific expertise in account management, business

development and team building. Documented record of creating solutions that improve

corporate and client profitability.

EXPERIENCE

SCOTT LOGISTICS CORP, Raleigh, NC

2014

Branch Manager

Responsible for opening the Raleigh, NC cold start office for Scott Logistics Corp as part of their

branch expansion plan for 2014. Managed company-wide LTL program, implementing new

training procedures for account managers and sales representatives.

Researched and secured office space in Wake County.

Acquired new accounts for the Raleigh office (flatbed, LTL, full truck load).

Managed all daily LTL quote requests and shipments.

Resolved all LTL re-class/re-weigh disputes.

Scott Logistics Corp nullified all plans to open a North Carolina office on April 18, 2014.

LOGISOURCE, Charlotte, NC

2013 - 2014

Vice President

Responsible for the day to day success of Source Transport (Logisource’s 3PL division).

Managed a team of 8 procurement reps, 1 LTL specialist and 2 accounts payable specialists.

Guided strategic negotiations with customers and key carriers, RFP pricing approval, claim

processing and staffing decisions. Oversaw all new 3PL account implementations to ensure the

client’s expectations were met from day 1.

Sourced additional capacity (full truck load and intermodal) for dedicated lanes that added

20% to the bottom line by month 3.

Evaluated and coached using KPI metrics for the Operations team.

XPO LOGISTICS, Charlotte, NC

2012 - 2013

Logistics Coordinator and Operations Manager

Worked closely with Accounting and Operations to promote change that ensured the health of

XPO’s relationships with carriers and customers. Managed a team of 14 Logistics

Coordinators over 3 shifts who tracked and traced loads for all of XPO’s sales offices around the

country 24/7. Reported directly to the Vice President of Logistics.

Improved and tested new features of XPO’s TMS system.

Created SOP for the Logistics Coordinator track and trace team.

Developed and evaluated KPI metrics for the Operations team.

BIRDDOG SOLUTIONS, Charlotte, NC

2011 - 2012

Lead Logistics Specialist and Branch Manager

Served as the subject matter expert for Sales and Operations. W orked with senior account

executive and inside sales team to qualify, analyze, and close new business. Oversaw the

implementation process for all new accounts to ensure a positive experience from first

shipment. Managed an office of 7 dispatchers, 2 account managers, and 2 inside sales reps.

Reported directly to the President & CEO of BirdDog Solutions.

Successfully negotiated competitive blanket LTL pricing agreements.

Contributed to the development of best in class TMS system and served as head trainer for

new clients.

Developed TL pricing SOP for inside sales reps.

Successfully transitioned all BirdDog customers and entire operations and sales team to

XPO.

Acquired by XPO Logistics on October 1, 2012

BIZPORT, LLC, Richmond, VA

2010 - 2011

General Manager, Freight Services Division

Managed daily operations for offices in Virginia Beach,

Roanoke, and Richmond, VA (HQ). Oversaw all personnel, equipment leases, customer

contract negotiations and pricing for courier, time-critical, warehouse, and freight

brokerage work.

Added $150,000 of new business in the first 6 months.

Started freight brokerage division moving flatbed and full truck load jobs in Virginia.

Introduced warehousing and fulfillment work in the 2nd quarter of 2010. Focused on white

glove and threshold delivery work in Virginia, West Virginia, and Eastern Tennessee.

Acquired by JW Logistics on November 30, 2011

INTELITAP, LLC, Powhatan, VA

2008 - 2010

Director of U.S. Operations

Managed daily operations and a team of field technicians in Georgia, Illinois, Missouri,

Oklahoma, Pennsylvania, and Virginia to install and maintain the InteliTap draft beer

monitoring system.

Successfully opened 16 new sites in one month.

Applied LEAN principals to install process and service level agreements.

Cut operations department labor cost by 25%.

Constructed best practices guide for field techs.

Acquired by Inteliworx on June 1, 2010

DAYCON PRODUCTS, INC., Central and Eastern VA

2006 - 2008

Manufacturer’s Representative and Green Buildings Consultant

Managed an account base of over $1 million and developed new business opportunities in

Virginia.

Increased overall sales by 20%.

Replaced an established competitor in under one year, in a key account that normally has a

three-year sales cycle.

Sales rep of the year in 2007 and inducted into the Daycon 100 Club.

NYK LOGISTICS (AMERICAS)

2003 - 2006

Branch Manager, Hampton, VA (2005-2006)

Moved the Richmond office to Hampton. Opened the branch and managed a staff of three

associates to provide timely pickup and delivery of all customer freight.

Saved a tier 1 client $5,000/month in storage charges while increasing NYK’s profit by

600%.

Continued profitable trend in year three by increasing revenue by 25%.

Branch Manager, Richmond, VA (2003-2005)

As the sole employee in Richmond, opened the branch, ultimately hiring, training, and managing

a staff of three. Provided timely pickup and delivery of all customer freight.

Achieved profitability in the first year of a three-year profit plan.

Increased profit by 20% in year two.

C.H. ROBINSON WORLDWIDE, INC.

1997 - 2003

Account Manager, Ashland, VA (2000-2003)

Developed all potential LTL business for the branch through bid packages, cold calls, and on-

site visits. Managed all daily southbound freight (Truckload and LTL).

Increased LTL shipments from 3 to 150 annually in less than one year.

Consistently maintained a 99% on-time pickup and delivery record.

Account Manager, Raleigh, NC (1997-2000)

Learned all aspects of third-party transportation business. Contributed to the branch’s

achievement of Top 5 status (out of 65 offices) in its first year of operation.

EDUCATION

VIRGINIA MILITARY INSTITUTE, Lexington, VA

Bachelor of Arts, English

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